Working in IT support, you’re meant to have answers, not questions. But, to get a job in IT support in the first place, you need to make sure you ask the right questions during the interview.
Sometimes, after a long and testing interview, your mind can go blank when the interviewer asks: “What questions do you have for us?”. Your instincts might tell you to say “none” – you’re quite keen to end the interview by this point – but that’s the worst answer you can give. Not having any questions could suggest that you’ve not given the role enough thought and might even cost you getting the job.
Luckily for you, we’ve asked the Tek Experts Talent Acquisition teams around the globe what questions candidates should ask – and here’s what they suggest.
The team here are keen to see
that you’re interested in how you’ll fit into the bigger picture…
“What part of this position is most important? Where will I add value?”
“Which are the biggest challenges within the department currently?”
“Do you feel that your opinions count?”
“What would you want to see me accomplish in the first six months?”
“What opportunities will I have to learn and grow?”
China and Vietnam
Questions around career progression are key at Tek Experts China
– the team want to see you’re committed to the company…
“What is the structure of the team?”
“What promotional opportunities will be available to me?”
“What will my work schedule look like?”
“What are you looking for from candidates?”
“Can you share the benefit package for employees?”
Culture and passion are key at Tek Experts Costa Rica
– show them that you’ll fit in with the Pura Vida way of life!
“What does a typical career path look like at the company?”
“What has your experience been like in Tek Experts so far?”
“What is the favorite part of your job at Tek Experts?”
“Can you tell me about some of your recent team building activities?”
“How does Tek Experts help the local community?”
At all Tek Experts locations we’re looking for continuous improvement – both for our clients and for ourselves. So in Nigeria, you should ask
“How will you measure the success of the person in this role?”
“What is the work culture like here?”
“What are some of the challenges someone in this position might face and how do you help them overcome them?”
“How have you encouraged women in IT in Nigeria?”
Our Tek Experts USA
office is looking for people who strive to be their best, while putting the customer first.
Try asking questions like…
“What’s your favorite thing about working here?
“Why is this position open?”
“What concerns do you have about my qualifications? Can I do any other training that might help me with this position?”
“Can you tell me about the growth opportunities here?”
“What is the long-term strategy for this organization?”
From looking at all the questions, you might be able to identify some common themes. Basically, recruiters want to hear that you: are thinking long term about your IT support career; are conscious that the interviewer has got all they need from you; and understand what will be required from you should you get the job.
As you can see, the questions themselves are not all that complicated – but under pressure, you might freeze on the spot. If that happens, think back to this article.