IT Site Manager

IT Site Manager

Apply now

We're growing rapidly. Would you like to join us? 

Are you an experienced IT Manager?
Would you like to work for an established yet rapidly expanding global organization?


Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. 

About the role...

We are hiring an IT Site Manager. In this role, you will help drive IT Service Levels Agreements, increase the Business productivity, and be the natural "1 stop shop" for the site end users with respect to IT services. 
IT Operations is responsible for serving a 5000+ seat information technology and services support company across 7 global locations. The company is exceptionally technology savvy, so the individual running this department needs to have the confidence in modern IT to succeed.  

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What you’ll be doing

    • Ensure daily, weekly, and monthly tasks and reports are tracked and completed by the local team 
    • Ensure IT staff are on site as per the business requirements for IT coverage 
    • Lead, mentor, discipline, and feedback to team members on performance of the team and the individual 
    • Set objectives and SMART goals for local IT staff, and perform monthly individual follow ups to ensure goals are met 
    • Obtain continuous feedback from users on their impressions of performance and needs
    • Ensuring the highest level of customer satisfaction with end users
    • Manage the local team to access, prioritize and allocate Service Desk tickers and other tasks
    • Ensure that all IT assets are managed throughout their lifecycle according to current process and policies
    • Regularly reporting to Global IT Operations Manager on performance, progress, issues and future needs
    • Assessing the current workload and being part of continual improvement plans to reduce workload and increase efficiency
what you'll be doing
skils required

What you'll need

  • Previous experience managing a team of Technical Engineers or System Administrators 
  • Team leadership or management experience 
  • Windows 7, 8, 10, Office 365, Exchange, Active Directory and Server administration knowledge 
  • Knowledge of standardized architectures and methodologies 
  • A good understanding of service desk metrics & escalation procedures 
  • Good analytics and investigation capabilities with a sense for the level of progress and information reporting 
  • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company's bottom line 
  • Good interpersonal skills with a specific focus on understanding customer needs. 
  • Ability to learn and adapt in a rapidly changing environment 
  • Professional and customer focused work ethic (role will interact with senior management) 
  • Takes the initiative and is proactive 
  • Taking ownership of issues and problems 
  • Good written and spoken English communication skills

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Our selection process

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It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
IT Site Manager
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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