Identity Technical Support Engineer Stage 2

Identity Technical Support Engineer Stage 2

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We're growing rapidly. Would you like to join us? 

Tek Experts is a leading, global provider of business and IT support services. We take intense pride in helping companies handle their business operations and enhance their customers' experience.

About the role...

We’re looking to add to our team of software support engineers. As a Level 2 Technical Support Engineer, you will be responsible for ensuring the quality of service within the team and overall customer satisfaction within Tek’s support experience. Working on the Identity team you will review all cases related to Azure active directory, and support cases on synchronization issues with local active directories, account management, and authentication to Azure AD.

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What you’ll be doing

    • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management 
    • Collaborate with subject matter experts and escalation managers when additional support is needed 
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved 
    • Seeks supplemental training to improve performance and develop specialization. 
what you'll be doing
skils required

What you'll need

  • Up to 2 years experience in technical or customer support 
  • Strong researching, problem-solving, and troubleshooting skills 
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills 
  • Passion for technology and learning 
  • Intermediate to Advanced knowledge of MS Office Software: Outlook, PowerPoint, Excel, etc 

Desired Qualifications: 
  • Certification in a specified supported technology and/or application 
  • 1-2 years of customer service, Software Support experience, or IT operations and/or infrastructure services support 
  • Strong problem-solving skills 
  • Strong delivery and presentation skills

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Identity Technical Support Engineer Stage 2
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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