Global Head of Business Line

Global Head of Business Line

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We're growing rapidly. Would you like to join us? 

Are you looking for a rapidly growing company to take your career to the next level? 
Do you have a passion for delivering best-in-class IT support directly to consumers? 
Does taking responsibility for delivering extraordinary customer service while travelling the world interest you? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

Due to our rapid expansion we’re looking for a Global Head of Business Line. 

As part of our management team, you will monitor, grow and lead the overall performance and targets of your staff. Your success will be driven from your previous experience of leading support teams of at least 300 global team members. 

Reporting to the Chief Operations Officer, you will have complete control to deliver exceptional customer support 24/7 worldwide to a leading global organization.

Apply now

What you’ll be doing

    • Proactive Manager: Pro-actively manage client, staff and organizational requirements to meet key customer KPI`s and SLA’s including accurate reporting of performance and delivery.
    • Delivery Excellence: Ensure effective delivery of client’s objectives through the management of headcount, talent acquisition, lines of communications with internal and external partners, performance management and people development.
    • Process Leader: Take ownership of business processes which may involve building new or improving current processes and then implementation and maintenance.
    • Hands-on Management: Ensure stakeholders (internal and external) are proactively managed including senior client contacts, international stakeholders and partners including such areas as operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement.
    • Growth Catalyst: Driving CSAT and pushing for reaching an extra mile - growth and expansion for LOBs based in partnership and ace results.
    • Innovative Leader: Introduce Innovation to improve efficiency and effectiveness of service delivery.
    • Effective Reporting: Manage action planning and implementation of outcomes by ensuring effective reporting is in place.
what you'll be doing
skils required

What you'll need

  • A background in delivering commercial support is critical.
  • Strong organizational, planning, leadership and management skills with presentation skills all delivered with a confident and professional manner.
  • Experience leading a support team of at least 300 global team members.
  • Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills.
  • Committed to self-development and the development of others.

Apply now

Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Global Head of Business Line
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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