·
Deliver English/Accent skills
training to new employees throughout their onboarding program, fully preparing
them to delivery high quality customer experiences.
·
Support global training
initiatives by facilitating virtual assessments, training, and coaching
sessions.
·
Deliver learning using a
variety of content including examples, exercises, job aides, practice tools and
applications.
·
Work
with the English Program Manager/Instructional Designer to understand the
design, assist in developing course materials, and deliver the program
effectively.
·
Work
with the Talent Acquisition team to consistently implement a process that
aligns pre-hire assessments and post hire skill development.
·
Work with Site Training
Managers to schedule and track all training sessions, activities, and results.
·
Conduct coaching during and
after training to give feedback and reinforce skills. Document feedback and
share with managers.
·
Review live
and recorded calls regularly. Evaluate pronunciation, voice quality and accent,
language usage. Meet with management to discuss recommendations for
improvement.
·
Work with the global
L&D English Delivery team to review results. Assess progress and results. Recommend
improvements in core curriculum of training activities, exercises,
tests/assessments and related materials.
·
Contribute
to monthly reports showing training results and impact.
·
Collaborate
with Managers and L&D team members to achieve consistent results from the
training, ongoing practice, and regular feedback.
·
Partner
with Recruiters to ensure the English pre-employment assessment process is
effective and aligned with the English program.
·
Successfully
transition new hires from training to their role through engaging and
interactive learning, feedback, and a plan for continuous practice.
·
Influence
site managers and leaders to provide a supportive learning environment where
employees are motivated to practice and improve outside the classroom.
·
Calibrate
with Quality Analysts and Managers to provide consistency in feedback to
employees.
·
Capture
best practices and share recommendations to improve the Global English/Accent
curriculum and keep it effective and consistent.