Deliver English/Accent skills
training to new employees throughout their onboarding program, fully preparing
them to delivery high quality customer experiences.
Support global training
initiatives by facilitating virtual assessments, training, and coaching
Deliver learning using a
variety of content including examples, exercises, job aides, practice tools and
with the English Program Manager/Instructional Designer to understand the
design, assist in developing course materials, and deliver the program
with the Talent Acquisition team to consistently implement a process that
aligns pre-hire assessments and post hire skill development.
Work with Site Training
Managers to schedule and track all training sessions, activities, and results.
Conduct coaching during and
after training to give feedback and reinforce skills. Document feedback and
share with managers.
and recorded calls regularly. Evaluate pronunciation, voice quality and accent,
language usage. Meet with management to discuss recommendations for
Work with the global
L&D English Delivery team to review results. Assess progress and results. Recommend
improvements in core curriculum of training activities, exercises,
tests/assessments and related materials.
to monthly reports showing training results and impact.
with Managers and L&D team members to achieve consistent results from the
training, ongoing practice, and regular feedback.
with Recruiters to ensure the English pre-employment assessment process is
effective and aligned with the English program.
transition new hires from training to their role through engaging and
interactive learning, feedback, and a plan for continuous practice.
site managers and leaders to provide a supportive learning environment where
employees are motivated to practice and improve outside the classroom.
with Quality Analysts and Managers to provide consistency in feedback to
best practices and share recommendations to improve the Global English/Accent
curriculum and keep it effective and consistent.