Developer Technical Support Engineer Stage 2

Developer Technical Support Engineer Stage 2

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We're growing rapidly. Would you like to join us? 

Tek Experts is a leading, global provider of business and IT support services. We take intense pride in helping companies handle their business operations and enhance their customers' experience.

About the role...

We’re looking to add to our team of software support engineers. As a Level 2 Technical Support Engineer, you will be responsible for ensuring the quality of service within the team and overall customer satisfaction within Tek’s support experience. Working on the Developer Support team you will review all cases related to Azure PaaS Offerings as well as the entire Azure architecture.  Supported technologies include API Management, Cloud Services, Batch Services, Azure Policy, and Azure Resource Manager. 

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What you’ll be doing

    • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management 
    • Collaborate with subject matter experts and escalation managers when additional support is needed 
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved 
    • Seeks supplemental training to improve performance and develop specialization. 
what you'll be doing
skils required

What you'll need

What you can expect:
6 weeks of product training
4 weeks of nesting, taking cases side-by-side with a senior engineer
At 6 months taking 1 case daily, while managing your workload – delivering excellent customer service

What you’ll need (Qualifications & Experience)
Up to 2 years’ experience in technical or customer support, equivalent self-learning experience
Strong researching, problem-solving, and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning
Some understanding of cloud computing
Desired Qualifications: 
Certification in a specified supported technology and/or application
Working knowledge in at least one of the following programming languages-Python, C#, Java, SQL
Solid understanding of computer networking fundamentals 
Strong problem-solving skills
Strong communication skills
Intermediate to Advance knowledge of MS Office Software: Outlook, PowerPoint, Excel, etc.

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Developer Technical Support Engineer Stage 2
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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