Data Protector - Technical Support Engineer Level 3

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.We are hiring a Level 3 Software Support Engineer to support Enterprise Content Management; A single solution for governance-based enterprise content management that automates secure content and records management, from creation to disposal, to regain control of your assets and mitigate risk.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Meet all personal targets
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools
• Attend feedback sessions with Quality Team
• Be part of the Queue Monitoring when requested and ensure accomplishment of
• Any additional task requested by the Customer Support Manager

Competences

• 2-4 years experience in technical support
• Strong knowledge of programming languages, networking, databases or UI’s
• Experience in customer service is a must
• PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite
• Interest in or exposure to software development and support
• General understanding of testing concepts and functional testing processes
• Bachelor’s degree or equivalent technical certifications
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer orientated, motivated to take charge of both customer engagement and problem
• Fluent in English

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 
My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Apply now

What we offer you

A career, not a job

Be part of something great

Continuous personal and professional learning

Fast-track career

Global Resources

Opportunity to realize your full potential

Unleash your potential

World-wide family

Senior Accountant

Are you looking for the best place to elevate your career in accounting? Are you looking for an organization where your career can develop rapidly within a short time-frame? Tek Experts provides bu...

Read more
Technical Writer

Position Purpose The Technical Writer is responsible for writing, creating, maintaining, and updating technical [1] documentation, including [2] online help, [3] user guides, system manuals, and ...

Read more
Marketing Manager

Are you a passionate marketing professional? Are you looking for an environment where you can drive innovation and promote a rapidly expanding organisation? Tek Experts has a superb opportunity to ...

Read more
Technical Learning Design Manager

Do you have a deep understanding of the digital learning experience? Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning? Tek Expe...

Read more
Academy Head Of Marketing

Are you a passionate marketing professional? Are you looking for an environment where your ideas and creativity are rewarded? Do you want to be part of the launch and development of a business that...

Read more
Global Digital Learning Manager

Do you seek to improve performance the of people who are in the process of learning, in a continuous learning environment? Are you interested in facilitating leadership training in front of senior ...

Read more
Product Manager

The role of the Head of Product Management will be to collaborate with the CEO and Head of Software to develop a roadmap for the technology that will benefit both Tek Experts and have commercial op...

Read more
Resource Allocation Analyst / Workforce Analyst

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth? Are you looking for a rapidly growing ...

Read more
Quality Business Partner

The Quality Business Partner will be a business leader across locations and will serve as a strategic quality business partner between regional and global business functions; Will be responsible fo...

Read more
Product Business Analyst

Are you looking to expand your career in business analysis in a rapidly growing company? Do you want to be responsible for delivering extraordinary software products across HR and IT ticketing tec...

Read more
Senior Engineer - Dynamics AX (ERP)

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Named Account Support Engineer - Network Node Manager (N...

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Data Protector - Technical Support Engineer Level 3

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Software Support Engineer Level 3 Data Protector

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Linux Technical Support Engineer Level 2

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Software Support Engineer Level 1 – Fortify

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Technical Support Engineer

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Software Support Engineer

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Global Head of Business Enablement Recruitment

Would you like to work in a fast paced IT company? Can you drive efficiency and effectiveness through leadership and partnership to influence hiring decisions? Do you want to be part of a team that...

Read more

Interested in joining Tek Experts? Take a look at our open positions in your region.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy