Customer Support with English & Italian

Customer Support with English & Italian

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We're growing rapidly. Would you like to join us? 

Are you passionate about customer service? 
Are you looking for an organization where your career can develop rapidly within a short time frame? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

As a Customer Support Specialist, you will support the Customer Success Account Manager by being responsible for the customer’s reactive experience. Be the customer’s advocate in resolving reactive issues and identify proactive programs to drive solution and operational health.

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What you’ll be doing

    • Responsible to drive the process for resource chase and assignment.
    • Monitor case progress and communicate on progress with the customer.
    • Drives the communication with the technical teams and escalates where need to guarantee the traction of the case.
    • Triage Support Cases to respond in context.
    • Provides a single point of escalation for the customer.
    • Improve customer transparency into case status.
    • Customer expectation management.
what you'll be doing
skils required

What you'll need

  • Minimum 1-year work-related experience in customer-relationships position or similar
  • Familiarity with Microsoft products/services 
  • Demonstrated aptitude to learn new technologies
  • Quick learner and willing to adapt to a dynamic working environment
  • Excellent at multi-tasking & task prioritization
  • Strong attention to detail 
  • Strong English and French, written and verbal communication skills 

Apply now

Customer Support with English & Italian
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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