Customer Support Specialist

Customer Support Specialist

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We're growing rapidly. Would you like to join us? 

Do you love delivering great customer service? 
Have you worked in an environment where you support subscription sales or bill payment processes? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

As a Customer Support Specialist, your role is to investigate and resolve customer escalations that are escalated outside of the designed support model. To be successful in this role you will need to have clear and professional communication skills appropriate for stakeholders on the Executive team, Legal and PR (Public Relations) teams.

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What you’ll be doing

    • First point of contact with the customer to support their query
    • Compile and analyze customer requirements to give the best advice and resolve their query
    • Take, own and close the customer support requests as assigned, seeking support where required
    • Fully document every query, including all resolution steps to ensure  documentation best practices
what you'll be doing
skils required

What you'll need

  • Customer service experience – A thorough knowledge of how to delight customers through strong researching, problem-solving, and troubleshooting skills. Subscription and billing experience is a real advantage
  • Strong relationship management – A collaborative nature and act as a technical advisor to customers wishing to upgrade
  • Clear communicator– Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills
  • Adaptability – Able to work independently and part of a team bringing in experts when needed
  • Microsoft Office skills- knowledge of Excel helpful

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Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Customer Support Specialist
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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