Customer Support Specialist English & Portuguese

Customer Support Specialist English & Portuguese

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We're growing rapidly. Would you like to join us? 

Are you passionate about customer service? 
Are you looking for an organization where your career can develop rapidly within a short time frame? 
Do you want to gain global experience and move into an environment of IT support learning new technologies? 
 
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
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About the role...

As a Technical Support Advocate, your role is to investigate and resolve customer escalations that are escalated outside of the designed support model. To be successful in this role you will need to have clear and professional communication skills appropriate for stakeholders on the Executive team, Legal and PR (Public Relations) teams.

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What you’ll be doing

    • You will provide enterprise-level customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues. 
    • Triage incident service request by email, inbound and outbound phone calls, or web portal as a point of contact.
    • Identify and assign the incident to the appropriate severity level, category, priority, team and engineer.
    • Manage the lifecycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.
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what you'll be doing
skils required

What you'll need

  • Fluency in English- both written and spoken to B2 Level
  • Minimum 1 years work-related experience in customer-relationships position or similar
  • Exposure and interest in technical support 
  • Basic knowledge in IT, fast learner in IT knowledge or software system
  • You will be analytical and have an interest in troubleshooting and problem research; collaborating with other engineers as necessary.

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Customer Support Specialist English & Portuguese
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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