Customer Support Representative

Customer Support Representative

Apply now

We're growing rapidly. Would you like to join us? 

Are you a natural problem solver? 

Do you have an interest in different technologies and IT?

Do you think you can deliver exceptional customer service? 

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are looking to add to our team of Office 365/ Windows/ Xbox several customer support representatives.

About the role...

So what is a Customer Support Representative?

Using your natural problem-solving capabilities, you will provide customer-facing IT support via phone and email to individual customers while ensuring ticket resolution and customer satisfaction.

We don’t expect you to know everything about our client's software solutions instantly, but we’ll get you started with a comprehensive six-week induction training program to ensure you deliver extraordinary customer service.

Apply now

What you’ll be doing

    • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for individual customers
    • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
    • Collaborate with subject matter experts and escalation managers when additional support is needed
what you'll be doing
skils required

What you'll need

If you have a positive can-do attitude and enjoy working to targets and problem solving, this could be your big break. You’ll need:
  • Fluency in English (written and spoken)
  • Previous customer service experience is desirable
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Passion for technology and learning

Apply now

Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Customer Support Representative
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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