Customer Support Representative (MS)
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
Due to expansion we are looking to add to our team of Office 365/ Windows/ Xbox support representatives.
We are looking for dynamic and passionate people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
So what is a Customer Support Representative?
Using your natural problem-solving capabilities, you will provide customer facing IT support via phone and email to individual customers while ensuring ticket resolution and customer satisfaction.
We don’t expect you to know everything about our clients software solutions instantly, but we’ll get you started with a comprehensive six week induction training program to ensure you deliver extraordinary customer service.
What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for individual customers
Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
Collaborate with subject matter experts and escalation managers when additional support is needed
If you have a positive can-do attitude and enjoy working to targets and problem solving, this could be your big break. You’ll need:
• Fluency in English (written and spoken)
• Previous customer service experience is desirable
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Passion for technology and learning
Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.