Customer Service Representative

Do you love delivering great customer service? Are you ready to build a career working with technology? Do you have a passion for all things technical but don't know how to begin your career? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations and helping our employees gain the technical skills they need to forward their careers. This is an entry-level Customer Support role in a semi-technical environment supporting enterprise-level customers using the Azure cloud platform. We seek out candidates with an interest in technology, a drive for excellence and a collaborative nature.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• First point of contact with the customer to support their query- working within a ticketing system
• Compile and analyze customer requirements to give the best advice and resolve their query
• Take, own and close the customer support tickets as assigned, seeking support where required
• Protect confidential and sensitive information and materials
• Collaborate with other team members to provide high quality support

Competences

• Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
• Strong relationship management- A collaborative nature and act as a technical adviser to customers wishing to upgrade
• Clear communicator- Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills
• Adaptability - Able to work independently and part of a team bringing in experts when needed
• Microsoft Office skills- knowledge of Excel helpful

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 
My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Apply now

What we offer you

A career, not a job

Be part of something great

Continuous personal and professional learning

Fast-track career

Global Resources

Opportunity to realize your full potential

Unleash your potential

World-wide family

Technical Support Advocate

Your technical career starts here! Are you able to stay calm in stressful situations? Can you make fast accurate decisions pulling the right team in to solve complex problems? Tek Experts provide...

Read more
Technical Customer Service Representative

Do you love delivering great customer service? Are you ready to build a career working with technology? Do you have a passion for all things technical but don't know how to begin your career? Tek E...

Read more
Customer Service Representative

Do you love delivering great customer service? Are you ready to build a career working with technology? Do you have a passion for all things technical but don't know how to begin your career? Tek E...

Read more
Human Resources Generalist

Are you looking for the best place to elevate your career in human resources? Do you have a passion for helping others succeed? Do you want to be part of a team that celebrates and drives employee ...

Read more
Marketing Officer

Are you a passionate marketing professional? Are you looking for an environment where you can drive innovation and promote a rapidly expanding organisation? Tek Experts has a superb opportunity to ...

Read more
Team Manager

Are you looking to expand your career in IT leadership in a rapidly growing company? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle...

Read more
Technical Lead - SharePoint Support

Are you a SharePoint expert? Are you an experienced technical support engineer looking for an organization where your career can develop rapidly within a short time frame? Are you interested in gai...

Read more
Technical Lead - Exchange Server Support

Are you an experienced software support engineer looking for an organization where your career can develop rapidly within a short time frame? Are you interested in gaining global experience and get...

Read more
Technical Support Engineer - Azure Commercial Support

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Technical Support Engineer - Office 365

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more

Interested in joining Tek Experts? Take a look at our open positions in your region.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy