Customer Advocate Manager with English

Customer Advocate Manager with English

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We're growing rapidly. Would you like to join us? 

Do you have strong troubleshooting skills? 

Are you a creative thinker with the ability to solve issues quickly and effectively? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

We're now hiring a Customer Advocate Manager who will be responsible for collaborating with the various customer advocacy and success programs across the client base, working directly with end customers to support the post-sales customer lifecycle as it relates to customer adoption, on-going support, sales/renewals, optimization and expansion. Starting from the customer point of view, you will ensure all efforts across Business Units, Support Delivery, Support Sales and Field resources are coordinated and exponentially improve the customer experience. 

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What you’ll be doing

    • Take full ownership of assigned accounts to bring customer issues to resolution
    • Maintain and update Client Database 
    • Coordinate Pro-Advocacy activities, including own training and presentation opportunities 
    • Adhere to CAM processes to cover base line functionality
    • Effective leadership so that the Customer Success team is highly motivated and engaged
    • Ensure customer success, drive conversion, boost renewals and develop strategic insights that improve our product value
what you'll be doing
skils required

What you'll need

  • Experience in customer-relationships position or similar
  • Demonstrated business development, partnership and alliance experience
  • Expertise in information technology specially in the Enterprise Software industries
  • Strong problem-solving skills
  • Demonstrated ability to deliver results in a cross-functional team setting
  • Working knowledge of MS Office

Apply now

Customer Advocate Manager with English
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!

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