Customer Account Manager English and French

Do you have strong interpersonal skills? Are you a creative thinker with the ability to solve issues quickly and effectively? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We're now hiring a Customer Account Manager who will be responsible for collaborating with the various customer advocacy and success programs across the client base, working directly with end customers to support the post-sales customer lifecycle as it relates to customer adoption, on-going support, sales/renewals, optimization, and expansion. Starting from the customer point of view, you will ensure all efforts across Business Units, Support Delivery, Support Sales and Field resources are coordinated and exponentially improve the customer experience. What we’re looking for Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills. Any additional languages you are proficient in are also welcome.Deadline to apply: November 2019

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Takes full ownership of assigned accounts to bring customer issues to a resolution
• Takes full ownership of assigned accounts to bring customer issues to a resolution
• Keep customer updated with timely and frequent information about progress towards resolving issue or product update to improve the overall Customer experience
• Interact with cross-functional teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational, and Professional Services) and educate the client
• Maintain professional communication and update internal partners

Competences

• 1 year of experience in a customer-relationships position or similar
• Proficient level of a required language
• MS Office, working knowledge of Salesforce a plus
• Proven ability to thrive and deliver results working autonomously
• Ability to multi-task and drive outstanding items to completion
• Excellent listening, communications skills, both verbal and written
• Strong focus on problem-solving and addressing issues proactively

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 
My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Apply now

What we offer you

A career, not a job

Be part of something great

Continuous personal and professional learning

Fast-track career

Global Resources

Opportunity to realize your full potential

Unleash your potential

World-wide family

Technical Writer

Position Purpose The Technical Writer is responsible for writing, creating, maintaining, and updating technical [1] documentation, including [2] online help, [3] user guides, system manuals, and ...

Read more
Technical Learning Design Manager

Do you have a deep understanding of the digital learning experience? Do you seek to improve the engagement of people who are considering what they need to learn in the process of learning? Tek Expe...

Read more
Global Digital Learning Manager

Do you seek to improve performance the of people who are in the process of learning, in a continuous learning environment? Are you interested in facilitating leadership training in front of senior ...

Read more
Customer Account Manager

Do you have strong troubleshooting skills? Do you have strong interpersonal skills and experience selling to customers? Are you a creative thinker with the ability to solve issues quickly and effec...

Read more
Customer Account Manager English and German

Do you have strong interpersonal skills? Are you a creative thinker with the ability to solve issues quickly and effectively? Are you looking for a rapidly growing company to take your career to th...

Read more
Customer Account Manager English and French

Do you have strong interpersonal skills? Are you a creative thinker with the ability to solve issues quickly and effectively? Are you looking for a rapidly growing company to take your career to th...

Read more
Customer Account Manager English and Spanish

Do you have strong interpersonal skills? Are you a creative thinker with the ability to solve issues quickly and effectively? Are you looking for a rapidly growing company to take your career to th...

Read more
Customer Account Manager English and Czech/Slovak

Do you have strong interpersonal skills? Are you a creative thinker with the ability to solve issues quickly and effectively? Are you looking for a rapidly growing company to take your career to th...

Read more
Software Support Engineer Level 3 Data Protector

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Product Business Analyst

Are you looking to expand your career in business analysis in a rapidly growing company? Do you want to be responsible for delivering extraordinary software products across HR and IT ticketing tec...

Read more
WIZE Product Manager

Are you a product manager with experience of HR technology? Do you want a new challenge for 2019? We are a people centric organization, and realized a need in the technology market for a comprehe...

Read more
Global Head of Business Enablement Recruitment

Would you like to work in a fast paced IT company? Can you drive efficiency and effectiveness through leadership and partnership to influence hiring decisions? Do you want to be part of a team that...

Read more

Interested in joining Tek Experts? Take a look at our open positions in your region.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy