CritSit Customer Support Specialist

CritSit Customer Support Specialist

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We're growing rapidly. Would you like to join us? 

Are you passionate about customer service? 

Are you looking for an organization where your career can develop rapidly within a short time frame? 

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role...

As a Technical Support Advocate, your role is to investigate and resolve customer escalations that are escalated outside of the designed support model.

To be successful in this role you will need to have clear and professional communication skills appropriate for stakeholders on the Executive, Legal and PR (Public Relations) teams.

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What you’ll be doing

    • You will provide enterprise-level customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues. 
    • Triage incident service request by email, inbound and outbound phone calls, or web portal as a point of contact.
    • Identify and assign the incident to the appropriate severity level, category, priority, team and engineer.
    • Manage the lifecycle of the incident to ensure the customer’s incident is resolved proactively communicating all necessary updates.
what you'll be doing
skils required

What you'll need

  • Fluency in English- both written and verbal to B2 Level
  • Minimum 1 years work-related experience in customer-relationships position or similar
  • Exposure and interest in technical support 
  • Basic knowledge in IT, fast learner in IT knowledge or software system
  • You will be analytical and have an interest in troubleshooting and problem research; collaborating with other engineers as necessary.

Apply now

CritSit Customer Support Specialist
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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