Country Manager

Country Manager

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We're growing rapidly. Would you like to join us? 

Do you have a passion for managing the delivery of world class professional services?
Are you looking for a rapidly growing company to provide you with interesting new challenges?

Join us at Tek Experts. We are a leading global provider of technical support and professional services on behalf of the world’s largest IT companies. 

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages and time zones.

About the role...

The Country Manager is the operational owner for service delivery and part of our leadership team reporting to our Chief Operating Officer. 

The role oversees and monitors the team’s performance and data on all clients and service. You are responsible for developing teams of experts, monitoring the overall performance and targets achievement of the teams under your division.

Apply now

What you’ll be doing

    • Planning by prioritizing customer, employee, and organizational requirements
    • Onboarding a team of professional and developing the BU knowledge in the organisation
    • When needed, serve as part of the escalation path for operational issues
    • Maintain continuous lines of communication, keeping Client Directors and COO informed of all critical issues
    • Responsible for a wider perspective of metrics achievement
    • Running, analyzing reports and based on those, creating action items to improve the operation and ensure metrics achievement
    • Provide all kind of reports to Client Director and/or COO on a daily, weekly or monthly basis when needed
    • Managing headcount numbers and work with Client Director to update the quotas/targets
    • Keep open communication with the customer and internal managers/ leaders
    • Open communication with the delivery team – on-site and globally to review team’s status, metrics, possible issues/needs and proceed with actions
    • Concurrent meetings with Customer’s Managers, if needed
    • Ensure that the Global Support Team meet KIP’s and stand in SLA at each point of time
    • Attend regular operational and business review meetings
    • Participate in reviewing processes and workflow to diagnose areas for improvement
    • Creates, implements and maintains business processes
    • Proactively proposes improvement plans where gaps are noticed
    • Performance management and people development
what you'll be doing
skils required

What you'll need

  • Proven experience managing a site of at least 500 employees
  • Strong leadership and management skills
  • Strong English communication skills
  • Ability to handle and control difficult situations with upset customers
  • Excellent soft skills
  • Strong critical thinking and decision-making skills
  • Strong influencing and negotiation skills
  • Confident and professional manner
  • Strong organizational, planning and presentational skills
  • Ability to work under pressure in a highly targeted environment
  • Committed to self-development and the development of others
  • Administrative knowledge/experience
  • Customer service experience
  • Training in conflict management and resolution
  • Analytical and trend analysis

Apply now

Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Country Manager
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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