Consumer Subject Matter Expert

Consumer Subject Matter Expert

Apply now

We're growing rapidly. Would you like to join us? 

Do you have a passion for training and mentoring?
Do you have a strong knowledge of Microsoft products?


Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several subject matter experts (SME) who will help upskill our support engineers to solve complex support requests.

About the role...

As a Subject Matter Expert, your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management plus people development.

Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts is sufficiently trained and supported when answering technical customer queries from clients and their customers.

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What you’ll be doing

    • Plan, create and deliver training in person for our teams and supporting content for our learning management system
    • Collaborate with the training and development team to ensure success of any training completed and update where necessary
    • Identify, train, manage and develop client facing technical leads
    • Meet with engineers weekly, review what works well and what needs improvement
    • Work with operations manager for project needs, new implementations, and on team training, and new hire/selection
    • Work with our team towards Microsoft certifications, develop additional content creation for our engineers
    • Compile entry level, technology lead feedback on current processes
    • Support talent acquisition and operational leaders to select and interview new team members
what you'll be doing
skils required

What you'll need

  • Knowledge about Microsoft products (Windows, Office 365, Xbox)  – A thorough knowledge and high-level of proficiency and a desire to share that knowledge with others
  • Superior understanding of server installation and configuration, server roles, storage, Active Directory and Group Policy, file administration, print and web services, remote access, virtualization, application servers, troubleshooting, performance and reliability.
  • Strong relationship management – A collaborative nature and act as a technical advisor in strategic committees
  • Clear communicator – Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
  • Effective business management – An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve

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Our selection process

Apply now!

It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Consumer Subject Matter Expert
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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