Client Regional Lead APJ

Client Regional Lead APJ

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We're growing rapidly. Would you like to join us? 

Do you have years of experience in managing a global team of IT experts across new and established markets? Are you looking for a dynamic, fast-paced role, where you'll get a once in a lifetime opportunity to drive the expansion of a successful global brand?

Join us at Tek Experts. This year, we are celebrating a 10-year heritage of providing exceptional professional service and expertise. Over the course of the last 10 years, we have enjoyed significant growth, and today employ more than 7,000 people across seven global offices.
We are now seeking a talented Client Regional Lead with a strong track record in delivering excellent service delivery to drive our company vision and help us grow to 15,000 people in the next 5 years.

About the role...

As the Client Regional Lead, you will be the operational owner for service delivery and help drive the achievement of our client target and KPIs. 

Reporting the Client Business Leader, you will oversee and monitor the overall performance of the business to ensure business sustainability and stability. You will also be responsible for building, motivating, and developing a global team of 300+ employees in a bid to ensure that the teams have all the facilities and support to deliver great customer satisfaction.

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What you’ll be doing

    • Global Leader: Proven experience in managing large and successful global teams 
    • Performance Focus: A result-oriented leader who will lead the overall performance and KPI targets of our people
    • Strategic Communicator: someone who is adept at managing client relations by maintaining constant communication with the client, while keeping the Client Business Leader informed of all critical issues as required. 
    • Process Expert: Proficiency in process improvement in key areas such as financial and operational reporting; performance development; succession mapping for key roles; and a passion for enhancing client experience
    • Service Delivery Expert: Proven ability to achieve excellent service delivery and increase regional managerial efficiency 
what you'll be doing
skils required

What you'll need

  • Bachelor’s degree or higher in computer science or similar discipline  
  • Proven experience of leading big teams in tech support services or BPO market
  • Outstanding communication skills in both local and English language
  • Ability to build, develop and manage strong client relations build on trust and integrity
  • Results-driven approach and ability follow-up commitments
  • Great leadership skills and ability to work in multicultural environment 
  • Good command of English Language (Writing, Speaking, Listening, Reading)

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Our selection process

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It’ll only take two minutes

Contact

We’ll contact you to tell you a little more about the process

Interview

If your profile matches what we’re looking for, we’ll invite you to an interview where we can get to know each other better
Client Regional Lead APJ
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Are you ready to join our team?

We’re a modern, challenging and fast growing business because of the success of our people. We are waiting for you!
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