ERP Support Specialist
Are you familiar with Microsoft Dynamics? Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.
As an ERP Support Engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
What we’re looking for
Dynamic, passionate and energetic people who want to make a positive difference with the people they work with and customers they support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
- Support the Microsoft Dynamics ERP solution, included:
- Analyze customer requests and clarify the customers’ needs (also technical diagnostic)
- Advise customers for specific settings in the Microsoft Dynamics ERP system (business management software)
- Assist customers for the system configurations and integrations with Share point, MS Outlook, Active directory, etc.
- Resolve customers’ ERP issues.
- Established Researching, Problem Solving and Troubleshooting Skills
- Adaptability to work independently and part of a team bringing in experts when needed
- English – both written and verbal communication
- Prior customer service or support experience
- Passion for technology and learning.
Why Tek Experts?
We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.