Quality Operations Manager

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes on a global scale? Tek Experts has a superb opportunity to do just this.

This role is key for the continuous improvement of operations support service delivery. By leading a team of on-site and/or remote Quality Analysts the Quality Operations Manager will be able to provide useful insights to Operational Managers regarding gaps identified in Process Compliance, Customer Handling and Operational Best Practices.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
 

Duties and responsibilities

  • Drive the ramp up and manage QA teams at a global level.
  • Drive QA’s deliverables and manage team performance.
  • Collaborate with managers regarding improvement areas and educational initiatives. Support in following up key metrics of continuous improvement plans.
  • Elaborate plans in collaboration with Operations Management to meet, and exceed business KPIs.
  • Collaborate in process/procedure creation and stablish control points to ensure compliance.
  • Serve as bridge between operations and leadership teams regarding communications of quality initiatives.
  • Implement initiatives that will influence the company culture to accelerate the quality mindset.

Competences

  • Black belt or Green belt certification will be considered a plus.
  • Quality assurance experience in support functions and/or operations.
  • Background in engineering related field.
  • Experience in Support Service and or call centers
  • Experience managing a team of 30+ people.
  • Experience working in multicultural environment.
  • Experience developing and driving projects, initiatives or improvement plans.
  • Fluent in English, both written and verbal.
  • Experience in presenting to large audiences, both, in presence or virtual
  • Positive, energetic and can-do attitude.
  • Self-motivated and able to work under pressure.
  • Resilient and able to work in a continuous changing environment.
  • Detail oriented.

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
 

My Career. My Future. My Tek Experts. 
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Apply now

What we offer you

A career, not a job

Be part of something great

Continuous personal and professional learning

Fast-track career

Global resources

Opportunity to realize your full potential

Unleash your potential

World-wide family

Team Lead

As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support representatives. Acting as a key business leader, you...

Read more
Wize CEO

Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we ar...

Read more
Head of Marketing

Are you a passionate marketing professional? Are you looking for an environment where you can drive innovation and promote a rapidly expanding organisation? Tek Experts has a superb opportunity to ...

Read more
Resource Allocation Manager

The Resource Allocation Manager is an external and internal facing role responsible for the forecasting and reporting of staffing impacts that lead to missed SLA. This position forecasts and report...

Read more
Workforce Analyst

Do you want to play a key role in improving the performance of our Bulgarian business and be a pivotal part of our global success? Do you want to be part of a company that is becoming a world leade...

Read more
Campaigns Manager (Recruitment Marketing)

Are you a passionate marketing professional? Are you looking for an environment where you can drive innovation? Tek Experts has a superb opportunity to do just this.Tek Experts is looking for a str...

Read more
Global Head of Critical Situation Management

Do you have a background in IT support? Do you want to be responsible for delivering extraordinary customer service whilst travelling the world? Are you looking for a rapidly growing company to tak...

Read more
Head of Recruitment Marketing

Are you a passionate recruitment marketing professional? Are you looking for an environment where you can drive innovation? Tek Experts has a superb opportunity to do just this. We are looking for ...

Read more
Incident Manager with German/Italian/French/Portuguese/Sp...

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into a...

Read more
Azure Customer Service Representative

Do you love delivering great customer service? Have you worked in an environment where you support subscription sales or bill payment processes? Tek Experts provides business and IT outsourcing ser...

Read more
Quality Operations Manager

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes on a global scale? Tek Experts has a superb opportunity to do just this. This ro...

Read more
Quality Analyst

Do you have a passion for continuous improvement? Are you able to communicate to senior stakeholders as well as more junior colleagues? Are you ready for the next step in your career? Tek Experts p...

Read more
Senior Network Administrator

The Senior Network Administrator will install, manage and maintain network systems to ensure the stable operations of TEK’s IT assets and the integrity and stability of Voice, Data as well as...

Read more
IT System Administrator

The IT System Administrator’s role is to install, manage and maintain computers, servers, telephony and network systems to ensure the stable operations of TEK’s IT assets. The individua...

Read more
Cyber and Information Security Engineer

The Information Security Analyst will be responsible for working with the Chief Information Security Officer in the design, implementation, management and monitoring of the Information Security Str...

Read more
CRM Support Engineer

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Technical Support Engineer

Do you love delivering technical support? Do you want to be responsible for delivering extraordinary customer support across a range of technologies? Are you looking for a rapidly growing company t...

Read more
Azure Support Engineer

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
ERP Support Specialist

Are you familiar with Microsoft Dynamics? Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek ...

Read more
Project Manager

Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we ar...

Read more
ERP Dynamics Subject Matter Expert

Do you have a passion for training and mentoring? Do you have strong Microsoft Dynamics experience in either NAV, AX or CRM? Tek Experts is growing and as a result are looking for passionate people...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy

Interested in joining Tek Experts? Take a look at our open positions in your region.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy