facebook img

Regional Lead of Operations IT support

Do you have a strong Leadership experience in large scale projects? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a Regional Lead of Operations IT support who will help Tek Experts deliver innovative bespoke solutions underpinned by exceptional customer service.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Develops and presents strategic plan for the European locations, by studying technological and financial opportunities; recommends objectives to the COO, CEO and the Global Management Team. 
• Builds company image and brand by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. 
• Accomplishes regional objectives by establishing and managing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. 
• Act as Legal representative for the company towards government and local authorities, media and other local stakeholders. 
• Translates the Global Strategy of the organization into business/ operational objectives for the specific location, assigns tasks and KPIs to his/hers managerial team. 
• Establishes and implements operational processes across all associated with the successful management of the Site activities, actively seeking to identify cost effective solutions to improve the strategic and tactical running of the operation. 
• Resource budget and planning – P&L management 
• Ensure the Sites are constituent and in alignment with the global processes implemented by the organization with respect to Financial and operational Reporting; Selection; On-boarding; Performance management; Succession mapping for key roles; Training needs and Development plans.
• Manage availability and utilization of resources throughout the site. Agreement on productivity savings and growth targets as required. 
• Ensure headcount planning is updated and relevant with the most accurate information. Responsible for agreement of client provided forecasts and enabling/undertaking actions in order to accomplish the headcount and resources goals based on it.

Skills and Competences

• Bachelor or Master (preferred) degree in IT/Telecommunications, Economics or Business administration. 
• Management experience in comparable position, handling a company of 500+ employees for a minimum of 8 years. 
• Experience in people and strategic site management. 
• Experience in outsourcing project management and budgetary handling. 
• Experience in an international company with remote leadership.

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
 
My Career. My Future. My Tek Experts. 
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Apply now

What we offer you

A career, not a job

Be part of something great

Continuous personal and professional learning

Fast-track career

Global resources

Opportunity to realize your full potential

Unleash your potential

World-wide family

Internal Communications Manager

Do you want to be part of a team responsible for building the tools and programs that allow employees to communicate, share and collaborate? Do you want to play a key part in the development and de...

Read more
Resource Allocation Manager

The Resource Allocation Manager is an external and internal facing role responsible for the forecasting and reporting of staffing impacts that lead to missed SLA. This position forecasts and report...

Read more
Workforce Analyst

Do you want to play a key role in improving the performance of our Bulgarian business and be a pivotal part of our global success? Do you want to be part of a company that is becoming a world leade...

Read more
Regional Lead of Operations IT support

Do you have a strong Leadership experience in large scale projects? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business o...

Read more
Incident Manager with German/Italian/French/Portuguese/Sp...

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into a...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy
Senior IT Security Engineer

The Senior IT Security Engineer will install, manage and maintain firewalls, intrusion prevention or detection systems, log management and antivirus servers, as well as network systems to ensure th...

Read more
IT Security Engineer

The IT Security Engineer will install, manage and maintain firewalls, intrusion prevention or detection systems, log management and antivirus servers, as well as network systems to ensure the stabl...

Read more
Global Senior Network Administrator

The Senior Network Administrator will install, manage and maintain network systems to ensure the stable operations of TEK’s IT assets and the integrity and stability of Voice, Data as well as...

Read more
IT System Administrator

The IT System Administrator’s role is to install, manage and maintain computers, servers, telephony and network systems to ensure the stable operations of TEK’s IT assets. The individua...

Read more
Cyber and Information Security Analyst

The Information Security Analyst will be responsible for working with the Chief Information Security Officer in the design, implementation, management and monitoring of the Information Security Str...

Read more
CRM Support Engineer

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Technical Support Engineer

Do you love delivering technical support? Do you want to be responsible for delivering extraordinary customer support across a range of technologies? Are you looking for a rapidly growing company t...

Read more
ERP Support Specialist

Are you familiar with Microsoft Dynamics? Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek ...

Read more
Facilities Manager

As a Facilities Manager, you'll be responsible for the management of services and processes that support the core business of the organization. You'll ensure that best practices are followe...

Read more
Global Head of HR Operations

Are you a senior HR Leader working in a young international company? Do you have a passion to drive a company way of working to energise and excite your employees? Can you work on a global scale wi...

Read more
Client Project Manager

As the Project Manager you will report to the Global Head of Design and Construction on the progress of the local / regional projects, ensuring that all the business and project parameters are met ...

Read more
Head of Project Management/Implementation

Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we ar...

Read more
Project Manager

Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we ar...

Read more
ERP Dynamics Subject Matter Expert

Do you have a passion for training and mentoring? Do you have strong Microsoft Dynamics experience in either NAV, AX or CRM? Tek Experts is growing and as a result are looking for passionate people...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy

Interested in joining Tek Experts? Take a look at our open positions in your region.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy