Team Manager

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across a range of different technologies and hardware? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests.

As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support engineers. You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

  • Manage team to deliver exceptional customer service across technical lines
  • Training and coaching team members to support their personal development
  • Act as a primary escalation point for operational issues in the team
  • Supports the team to ensure Tek Experts meets the goals and expectations of our customers
  • Provides accurate and timely communication to all applicable parties on any customer support issue
  • Attends regular operational and business review meetings
  • Monitors specific KPIs to ensure proper delivery of the business
  • Participates in reviewing processes and workflow to diagnose areas for improvement
  • Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required
  • Serves as contact point for customer’s delivery management
  • Handle, monitor, coordinate and manage all escalated cases
  • Proactively proposes improvement plans where gaps are noticed

Skills and Competences

  • Demonstrable experience leading a support team of at least 20 team members
  • Strong organizational, planning, leadership and management skills with a confident and professional manner
  • Strong English communication skills with excellent presentation skills
  • Excellent soft skills, including conflict resolution, influence and negotiation skills
  • Critical thinker and ability to make decisions
  • Ability to work under pressure in a highly targeted environment
  • Committed to self-development and the development of others

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Apply now

What we offer you

A career, not a job

Be part of something great

Continuous personal and professional learning

Fast-track career

Global Resources

Opportunity to realize your full potential

Unleash your potential

World-wide family

Global Head of Consumer Support

Do you have a background in IT consumer support? Do you want to be responsible for delivering extraordinary customer service whilst traveling the world? Are you looking for a rapidly growing compan...

Read more
Technical Trainer

Are you looking for the best place to elevate your career in learning and development? Are you looking for an organization where your career can develop rapidly within a short time frame? Tek Exper...

Read more
Global Head of HR Operations

Are you a senior HR Leader working in a young international company? Do you have a passion to drive a company way of working to energise and excite your employees? Can you work on a global scale wi...

Read more
Internal Communications Manager

Do you want to be part of a team responsible for building the tools and programs that allow employees to communicate, share and collaborate? Do you want to play a key part in the development and de...

Read more
Country Manager

Based in Lagos the Country Manager is the operational owner for service delivery in Nigeria and part of the Tek Experts leadership team reporting to our Chief Operating Officer. The site leader ove...

Read more
Accountant

Are you looking for the best place to elevate your career in accounting? Are you looking for an organization where your career can develop rapidly within a short time-frame? Tek Experts is hiring a...

Read more
Customer Service Representative – German Speaking

Do you love delivering great customer service? Have you worked in an environment where you support subscription sales or bill payment processes? Tek Experts provides business and IT outsourcing ser...

Read more
Quality Analyst

Do you have a passion for continuous improvement? Are you able to communicate to senior stakeholders as well as more junior colleagues? Are you ready for the next step in your career?&nbs...

Read more
Technical Customer Support Representatives

Are you a natural problem solver? Do you love delivering great customer service? Do you have an interest in different technologies and IT? Tek Experts provides business and IT outsourcing services,...

Read more
Office 365 Technical Support Engineers

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Global Head of Office 365

Do you love delivering IT support directly to consumers? Do you want to be responsible for delivering extraordinary customer service whilst travelling the world? Are you looking for a rapidly growi...

Read more
Operations Manager (Service Delivery Manager)

Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer support across a range of technologies and hardware? Are you looking for a rapidly growing com...

Read more
Team Manager

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across a range of different technolo...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy
Office 365 Subject Matter Experts

Do you have a passion for training and mentoring? Do you have a deep knowledge of Microsoft Exchange and its interaction with Active Directory? Do you have a strong Microsoft Office 365 experience?...

Read more
Azure Subject Matter Expert

Do you have a passion for training and mentoring? Do you have strong Microsoft Azure experience? Tek Experts provides business and IT outsourcing services and we take intense pride in helping compa...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy

Interested in joining Tek Experts? Take a look at our open positions in your region.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy