Sales Assist Generalist

United States / Customer Support

 

You will provide technical assistance to internal operations and client representatives. Answer questions from clients by providing assistance concerning contract information such as licensing information, running and analyzing reports and diagnosing entitlement errors and providing solutions. You must have the ability to understand detailed processes and apply this knowledge to day-to-day problem-solving tasks.

Duties and responsibilities

Assist the client’s Support Contract Renewal Representatives with administrative tasks such as:

  • Order and analyze client reports, data gathering and investigation
  • Work with the internal teams to resolve contract entitlement/licensing issues
  • Establish modifications to product configurations
  • Ensure issues are resolved completely, accurately and in a timely manner
  • Use applied knowledge of multiple software interfaces

Skills and competencies

  • Self-motivated and ability to work independently with minimal supervision
  • Learn, retain and execute key processes and work tasks independently
  • Process oriented
  • Problem-solving skills
  • Strong administrative skills
  • Attention to detail and accuracy is critical
  • Excellent written and verbal communication skills in English
  • Excellent customer service and communication skills
  • Customer oriented attitude and excellent understanding of customer impact
  • Collaborate with other internal teams to meet objectives
  • Ability to recognize inconsistencies and to resolve issues
  • Strong decision-making skills
  • Ability to multi-task
  • Ability to function efficiently within short time frames for deadlines

Education and experience

  • High school Diploma or similar
  • Two years experience in customer service
  • Intermediate to Advance knowledge of MS Office applications
  • One year minimum experience using multiple software applications

Physical demands and work environment

  • Noise level- Noise level in work environment is usually moderate
  • Must be able to remain in a stationary position 90 percent of the time.
  • Ability to move about inside the office to access file cabinets, office machinery, etc
  • Repetitive motion- Constantly operates a computer and other office productivity machinery
  • Ability to position self to pick up or move light equipment from floor or reach objects overhead
  • Occasionally pushing, pulling or lifting up to 20 lbs
  • Ability to speak and hear on telephone headset
  • Ability to observe and manipulate two computer screens simultaneously

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.
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