Customer Account Manager – French speaking

Malta / Customer Success Management

 

As a customer advocate manager, you will provide both proactive communication and reactive service to software customers. you will manage multiple accounts and understand the customer’s strategy and plan regarding enterprise software and how services and solutions can be optimized and improved from a service delivery perspective. You will also build and maintain a relationship with their customers and gather information on accounts to provide the best possible service and liaison to other departments to find solutions.

Duties and responsibilities

  • Act as a point of contact for customer inquiries
  • Meet assigned goals to include: researching information pertinent to accounts, developing action plans, engaging customers to “Fan” level
  • Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
  • Interact with various internal teams (support renewals, marketing, support delivery, product management, educational and professional services) and educate your customer accordingly
  • Maintain client database by reconciling and updating customer information in internal systems
  • Take ownership of accounts assigned with minimal supervision
  • Work as a team player
  • Administrative tasks for assigned accounts and as directed by your manager
  • Other related duties as assigned

Skills and competencies

  • Bilingual (English and French) and required local language, professional level
  • Minimum 1-year work-related experience in customer relationships position or similar
  • Proven ability to thrive and deliver results working independently
  • Ability to multi-task and drive outstanding items to completion
  • Ability to navigate multiple screens of internal tools
  • Excellent communications skills, both verbal and written
  • Strong focus on problem-solving and addressing issues proactively
  • Energetic self-starter, with a drive to excel
  • Working knowledge of Microsoft Excel and other MS Office applications

In return, we offer you

  • An excellent remuneration package
  • Prestigious offices all around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A commitment to offer you career development opportunities to meet your full potential

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts. Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

 

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