Technical Support Engineer

Vietnam / Security


Are you a forward-thinking engineer and analyst with a passion for solving challenging problems in the areas of offensive and defensive cyber security?

Tek-Experts’ security division is looking for an entry level security product support engineer to join our global team. The ESP engineers at Tek Experts support innovative security products and have the opportunity to contribute to the defense of business critical technologies and solutions for Fortune 500 enterprises.

If this aligns with your career plan, sounds revolutionary and you feel passionate about supporting cutting edge security products join us and expand your talent.

Roles and responsibilities

  • Being an Enterprise Software Support Consultant for a well-known leading global IT corporation
  • Being the first contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions
  • Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner
  • Identifying and escalating situations requiring urgent attention, understanding business impact and priorities
  • Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission
  • Reporting to Team leader
  • Standard business language: English & Korean

Experience and expertise

  • IT background, university or college degree
  • Korean native speaker is preferred, or fluent in Korean and English
  • A team player with good interpersonal skills as well as ability to work independently
  • Customer oriented. Highly proactive person. Eager to learn. Logical thinking
  • Ready to work evening shift (no night shift required), weekends and holidays

We are ready to offer you

  • Competitive salary
  • Career path opportunities
  • Training opportunity to develop your career and certification. Chance to learn from experts cross sites
  • Competitive salary and performance bonus
  • Private health and accident insurance together with compulsory insurance
  • Friendly and fun work environment

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