Customer Account Manager

Malta / Customer Support

 

The Customer Account Manager will provide both proactive communication and reactive service to software customers. He/she will manage multiple clients and understand the customer strategy and plan regarding Enterprise Software and how services and solutions can be optimized and improved from a service delivery perspective. The Customer Account Manager will build and maintain a relationship with their customers and gather information on accounts to provide the best possible service and liaison to other departments to find solutions.

The position is based in Malta. Support will be provided for work visa to applicants who need it.

Duties and Responsibilities

  • Act as a point of contact for customer inquiries
  • Meet assigned goals to include: researching information pertinent to accounts, developing action plans, engaging customers to “Fan” level
  • Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
  • Interact with various internal teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services) and educate customer
  • Maintain client database by reconciling and updating customer information in internal systems
  • Take ownership of accounts assigned with minimal supervision
  • Work as a team player
  • Administrative tasks for assigned accounts and as directed by Manager
  • Other related duties as assigned

Education and Experience

  • Bilingual English and German or Italian or French, professional level
  • Minimum 3 years work-related experience in customer relationship position or similar
  • Proven ability to thrive and deliver results working independently
  • Ability to multi-task and drive outstanding items to completion
  • Ability to navigate multiple screens of internal tools
  • Excellent communications skills, both verbal and written
  • Strong focus on problem-solving and addressing issues proactively
  • Energetic self-starter, with a drive to excel

Preferred Skills/Qualifications

  • Bachelor’s degree or equivalent preferred
  • Customer care, Account Management, Quality Assurance or IT (Problem-solving, analyzing information, multi-tasking) or any related field
  • Working knowledge of Microsoft Excel and other MS Office applications

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.
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