Meet Nikolay Apostolov

 “Knowledge sharing is a big thing at Tek Experts” Tek Experts give young people a chance to establish themselves in the IT industry. They gave me my first software support…

Meet Hazel Rodríguez one of our Subject Matter Experts in…

What’s it like to be a subject matter expert for technology companies? Hazel ensures that her team delivers excellent customer experience.

Meet Palmira Frye

Find out what it’s like to be A critical s at Tek Experts. It’s a varied, interesting and challenging role as you’ll find out.

Meet Nadya

Name: Nadya Pavlova Job Title: Technical Architect Office: Bulgaria “Tek Experts make sure we have the resources we need to do a great job for our clients” We asked Nadya Pavlova a…

Meet Laura Powell

Name: Laura Powell Job Title: Service Desk Administrator Office: Colorado Springs “It feels like this is the job I’d been looking for my whole life         Hi. I’m Laura based…

Meet Anix Patel

Find out what it’s like to be QA manager at Tek Experts. It’s a varied, interesting and challenging role as you’ll find out.

Meet Yanzhong Jiang

Name: Yanzhong Jiang Job Title: Delivery Manager Office: China “If you have a positive attitude and passionate Tek Experts will give you the respect and the opportunities to grow.” Hello, my name is…

Meet Nikolay Zahariev

Find out what it’s like to be Software Developer at Tek Experts in Bulgaria. It’s a varied, interesting and challenging role as you’ll find out.

Meet Carissa Bergeron

Find out what it’s like to be Escalated Support Subject Matter Expert in Colorado. It’s a varied, interesting and challenging role as you’ll find out.

Meet Giang Le Ngan

Find out what it’s like to be operational manager at Tek Experts. It’s a varied, interesting and challenging role as you’ll find out.

Meet Asen Metodiev

Find out what it’s like to be critical situation manager in Bulgaria. It’s a varied, interesting and challenging role as you’ll find out.

Meet Diego Ramirez

Job title: Quality Assurance Specialist Office: Costa Rica “Tek Experts is totally Pura Vida!” If I had to describe what I do as a member of the Quality Assurance team, it would…

Meet Denitsa Tsoneva

Job Title: Delivery Manager Office: Bulgaria “…this is the place I want to be.” Deni here and when I joined the company in 2013 as a software support engineer then after a…

Meet Cherry

Cherry is one of our many stars. Read her story from Administration desk to Technical Support Advocate team leader for Asia-Pacific.

Say Hello to Paul

Job title: Customer Advocate Manager Office: Malta “You feel satisfied especially when you’re appreciated by your team and especially by customers.” I’m Paul Muscat and for me, being a customer…

Meet Nikita

Job title: Regional Customer Advocate Manager Office: Malta “You’ll never hear us say ‘that’s outside of our scope’ to a customer or a client” My job means I look after…

Meet Mohammed

Job title: Level 2 Application Delivery Manager Office: Malta “Every morning we sing I love my client” Mohammed Hamed, Level 2 Application Delivery Manager and I joined in 2014. Firstly,…

Meet Mariya from Bulgaria

Job title: Global Training and Enablement Manager Office: Bulgaria “I love working in diverse multicultural environments” I’ve been at Tek Experts for two years now. I was originally brought on…

Say Hello to Ljubitsa

Job title: L1 Software Engineer / Team Leader Office: Bulgaria “As soon as I started here, I loved it.” Working from the Bulgaria office in Sofia, is really great as…

Meet Josue

Job title: Software Engineer Level 2 Office: Costa Rica “When I was promoted I felt amazing.” It’s a cool feeling to get my clients and their customers up and running…

Meet Silvia Esquivel

Delivery Manager Costa Rica Every person is responsible for its own growth, Tek Experts helped me with mine.  work on the iManage account as a delivery manager. When I joined in 2015 I was in autonomy as an Level 2 Engineer. …

Meet Rachel Navakuku

Job title: Head Receptionist Office: USA “My friend was constantly posting good things about the company on social media and I said, “I want in on that!”. I only joined…

US Veteran and team manager Michael Munoz

Title:      Team Leader Office:   Colorado Springs, USA “There are tons of opportunities for veterans at Tek Experts, where you can use the experience you have and train in new areas.”…

Meet Bethany Snow

Role:      Customer Advocate Manager Site:       USA ”… they are more interested in me than the $ return I can bring in.” Hey, I’m Bethany Snow and I joined in…

Meet Carlos Roberto Rojas

Job Title: L2 Support Engineer  Office: Costa Rica “I get that family feeling at Tek Experts” I love my job here in beautiful Costa Rica as a Level 2 Service…

Meet Carlos Solis

Job title: L1 Support Engineer Location: Costa Rica “I have never seen anything like it before.  It is the friendliest and most collaborative company I have worked for.” Greetings from…

Meet Yen Vu Thi Hoang

Job title: Software Test Leader Office: Vietnam “It didn’t take me long to feel a part of the team – everybody was so welcoming.” In 2015, I got a call…

Meet Alberto Escoto

Job Title: Operational Manager (Microsoft Azure Specialists) Country: Costa Rica “You’ll find Tek Experts a friendly place to work, I did!” I’ve been with Tek Experts here in Costa Rica…

Meet Andrey Stoyanov

Title:      Solution Architect Apttus Office:   Bulgaria “People will thrive at Tek Experts if they are willing to dive into the unknown” Hello I’m Andrey Stoyanov and I joined the Apttus…

Meet Parvoleta Ratsova 

Job title: Salesforce Configuration Engineer Location: Bulgaria “I feel the decision I made to change my career has paid off. I’ve found satisfaction and challenges in Tek Experts.”  Joining Tek Experts was a big thing for me – it was a change in my career direction, having…

Meet Wenhui Sun

Job Title: Level 1 Support Engineer Office: China “Everybody’s given opportunities to improve their skills and knowledge” Before joining Tek Experts, I was an account manager at a bank for…

Nevena Imetska: What it’s like to work for the Apttus…

Job Title: Apttus team Salesforce Configuration Engineer Office: Bulgaria “I feel like I can realize my potential here!” Before joining Tek Experts, I hadn’t had any experience with Apttus products. Now,…

Zhan Levov: Tek Experts lets me see the world

Job Title: Apttus Salesforce Developer Office: Bulgaria  “Tek Experts sets you up for success” Working at Tek Experts has given me the opportunity to see the world. Not bad for my…

Meet Dimitar Baldzhiev

Job Title: Apttus Team Salesforce Configuration Engineer Office: Bulgaria “I’ve had experience in one of the biggest industry trends: cloud computing.” Tek Experts is a great place for anybody who’s…

Meet Rumyana Ivanova

Role: Site Training Manager Location: Bulgaria “It’s always nice to come into the office and see all the happy, smiling faces!”  Hi I’m Rumyana Ivanova and before joining Tek Experts,…

Why I joined a global IT company to kick start…

What motivates a recently graduated technical systems support and networking engineer to work in an IT company? What are the requisites? One answer is, it needs to be a company…

Meet Jack Woodbury

Title: Sales Assistant Generalist  Location: USA “I enjoy the culture and the camaraderie, it’s a great place to work.” Jack Woodbury Sales Assistant and I joined in 2016. My role is more reactive…

Meet Anh Dang Duong Ngoc   

Job title: Front End Developer Location: Vietnam “As long as you have the will and passion, there’ll be lots of opportunities for you here.” Before joining Tek Experts, I was looking for a company that…

Meet Marco Ramirez Vargas

Role: Customer Advocate Manager  Location: Costa Rica “We are one team and we are stronger together.” I joined Tek Experts at a difficult time in my life. I had quit my…

Meet Dennis Pereira

Role: Service Manager level 3 Engineer Location: Costa Rica “there is no greater feeling of meeting the challenge” Being a Service Manager Level 3 Engineer, is never dull plus you get…

Meet Guang Wang

Role: Support Engineer Location: China “We’re like one big, happy family!” I joined Tek Experts back in 2014. The company wasn’t as big as it is now, but I could…

How to become a Jedi Master of problem solving

So, you want to become a Jedi Master of problem solving? In the words of Yoda, “come to the right place, you have.” Who better to tell us how to…

Could you be a tech support superstar? Take our quiz…

Take our quiz to see if you’ve got what it takes to make it in tech support

How a lateral move can help you further your career

Tek Experts guide for IT executives. How to move laterally to further your career rather than moving upwards. Interview.

Can you still feel the love?

We take a slightly tongue-in-cheek look at some of the signs that might let you think, it’s time to consider moving on from your existing employer

How language skills can boost your career and your personal…

Global Education Manager Rick Sullivan points out multiple benefits

Think 50’s too old for a job in tech? Think…

Tek Experts looks at IT jobs and IT support jobs that suit people over 50

4-step strategy for becoming a great customer success manager

Tek Experts asks Head of Customer Success Management what it takes to be a great customer success manager.

What are the best IT jobs to get into right…

Tek Experts looks that the best IT jobs in Bulgaria that include technical support engineers, training managers, UX designer, subject matter experts and software developers.

Take back control of your career destiny

It’s time to take back control of your career destiny.

How to keep your team motivated and successful

Tek Expert staff highlights ours: collaboration, learning and family

Think chatbots can take your customer support job? Think again…

Think your customer support job is being taken over by chatbots? Think again

Customer service: why millennials are killing it

Why millennials are killing it when it comes to customer service jobs as well as customer success jobs

No tech skills? No worries – THESE are the skills…

Sometimes it pays to tell yourself that you can fill a tech job vacancy despite not having some of the required skills or experience. Or at least let the interviewer…

4 top challenges in application development – can you handle…

To be an application developer, you must be a certain type of person. It’s a job that’s full of challenges, so you need to be a problem solver who doesn’t…

Coming out of retirement: Advice from a former retiree

Savvy companies know the value of industry veterans and invite them to share

Radio Interview: Recruitment for Colorado Springs

To promote the recruitment drive in Colorado Springs, Kindra Connelly, HR Manager had the opportunity to let the local community know what it is like at Tek Experts on Radio KVOR’s award-winning…

4 career lessons from Usain Bolt

What lessons can ‘Lightning Bolt’ teach you about forging a successful career?

What to look for when changing jobs: Challenge the norm

What to look for when changing jobs: Challenge the norm

A team that plays together, stays together

The office environment should be a place to feel productive. Yet the social aspect of human nature can’t be ignored - office environments often serve as social hubs that bring…

The six Cs of career agility

The six Cs of career agility

Tips for stay-at-home moms who want to go back to…

As a stay-at-home mom (we prefer “Chief Household Officer”) we know you don’t just drink coffee, go to fitness classes and devote your life to bake sales.

How to land a job you want. The five fundamentals…

How to land a job you want. The five fundamentals for job satisfaction

Your first step to a successful career

How do I know I’ll like my new job? What happens if the culture isn’t right for me? How can I find out more about the company before investing time…

High summer boat party – Tek Experts Malta team building…

We wanted to share just a small slice of what it’s like at Tek Experts – Malta style.

Why relocating for a job in Malta may also improve…

Tek Experts own staff explain their move to this sunshine country.

Why we hire returning to work parents

Feel like you’ve been left behind on the skills and qualifications – Think again. Soft skills is where it’s at.

Top 5 reasons to become a technical support engineer

A technical support engineer role isn’t just a job; it’s a lifeline to your customers. How you can be a customer hero with Tek Experts.

When corporate social responsibility is not lip service

Why we empower everyone to do the right thing. Our Bulgarian team shows us the true impact of CSR

How to cultivate an international working mindset

Does the answer lie in providing innovative technological support systems? We take a look at some key thinking to get you ready.

Tek Experts Vietnam: Why customer service skills are important in…

We ask head of training and education why teach soft skills to IT staff and find out what it means to one of our Vietnam staff.

Are you our kind of coffee drinker?

When coffee and diversity brings everyone together, it’s a recipe for success. What about diversity in the workplace?

International Women’s Day at Tek Experts

Be Bold For Change – Diversity is the key to success Earlier last month we celebrated International Women’s Day and the global theme was “Be Bold For Change”. For us,…

Office move in Colorado Springs prepares us for major growth…

Tek Experts USA unveiled its new Colorado Springs headquarters today marking the next phase in our progress and further showing our commitment to developing the US operations for the long term.  

Why I joined a global IT company to kick start…

What motivates a recently graduated technical systems support and networking engineer to work in an IT company? What are the requisites? One answer is, it needs to be a company…

Why mentoring is important for a new employee, even when…

A well run mentoring program is an incredibly valuable asset for any large or medium sized corporation.

5 reasons to start your IT career with a young…

Conventional wisdom might dictate that it’s better to begin your IT career at a long established company. However, there are actually plenty of good reasons why choosing a younger, newer…

Do you really know what does a Customer Success Manager…

The new buzz word is Customer Success Manager – but do you really know what they do? Read on and find out!

Coverage: Careers at Tek Experts in Colorado on Get A…

Gazette’s Eric Singer gets you in touch with Tek Experts in our Get a Job Monday segment. This is a company that could make your tek career dreams, come true.

Diversity is crucial to employee satisfaction and customer success

Diversity is critical to the growth and development of a productive, happy and customer focused IT industry

Tek Experts increasingly seen as employer of choice at CINDE…

Tek Experts’ participation at Cinde 2016 proved we are increasingly being seen as an employer of choice in Costa Rica and that IT graduates and the media are attracted to…

Veterans and Graduates key to the growth of global IT…

Global IT support company Tek Experts opened its international site in Colorado Springs on 29 February and in doing so committed to employing veterans and graduates as it develops its…