Software Support Engineer

Costa Rica / Customer Support

 

We are offering you an opportunity to be part of our unique technical support team that supports customers to get the most from their state-of-the-art solutions. The Software Support Engineer will resolve customer software issues, share knowledge with colleagues to help improve our service levels as well as deliver exceptional customer service. They have full responsibility for managing technical support for our customers and will manage information gathering and sharing, analytical troubleshooting and problem research; collaborating with other engineers as necessary.

Skills required

  • Sufficient English or Japanese skills
  • Degree in technical or scientific discipline
  • Experience in managing Operating Systems (e.g.Linux, Windows server); and/or Database
  • Customer Support and/or Account Management experience with demonstrated customer service soft skills
  • Excellent MS Office skills
  • Technical troubleshooting skills will be advantageous
  • Problem-solving skills and troubleshooting experience
  • Demonstrable expertise in teamwork, collaboration, and knowledge sharing
  • Experience in the IT industry would be a distinct advantage

 

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