Non-technical Support Agents – Spanish, French, German, Russian, Italian and/or Portuguese

Bulgaria / Customer Support

 

Do you have a real passion for customers, service & technology  If you are highly organized, a proactive problem solver, detail oriented and driven to make a difference to our customers and partners?, then we want to hear from you! Responsible for a specific customer portfolio, the Account Manager (Customer Advocate) will engage directly with Enterprise customers and working closely with key account executives.

You will be required to

  • Act as a point of contact for Customer’s Support, and Sales inquiries
  • Meet Sales targets (Outbound calls, customer at risk business leads, Customers Satisfaction Index…)
  • Take ownership of account to bring customer issues to a resolution
  • Keep customer updated with timely and frequent information about progress towards resolving issue or product update to improve the overall Customer experience
  • Interact with cross-functional teams (Marketing, Product, Educational and Professional Services) and educate client
  • Maintain and update Client Database
  • Reconcile and update customer information in sales force tools and internal systems
  • Coordinates pro-advocacy activities, including own training and presentation opportunities
  • Adhere to customer-advocacy processes to cover baseline functionality

Desired Skills and Experience

  • Fluency in English
  • Fluency in Spanish / French / German / Russian / Italian / Portuguese or other
  • Proven ability to thrive and deliver results working autonomously
  • Has experience working in a Contact Centre, or other service, sales environment working with Portuguese-speaking customers
  • Ability to multi-task and drive outstanding items to completion
  • A great communicator and team player
  • Excellent listening, communications skills, both verbal and written
  • Strong focus on problem-solving and addressing issues proactively
  • Proven ability to learn new things (e.g. products/ processes/ software)
  • Knowledge of IT Software, IT support preferred
  • Energetic self-starter, with a drive to excel

  Skills /Qualifications

  • 1-2 year experience in a customer-relationships position or similar
  • IT background (software preferred)
  • A university degree, or equivalent preferably in Customer Care, Quality or IT (Problem-solving, analyzing information, multi-tasking)
  • Language degree or equivalent
  • MS Office, working knowledge of sales-force tools

 

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