Aleksandar Ivanov, Специалист „Осигуряване на качеството“, България

Aleksandar Ivanov,
Специалист „Осигуряване на качеството“,
България

„Ние задаваме нови стандарти за качество на работа и отборен дух“

Здравейте. Аз съм Александър Иванов, младши специалист „Осигуряване на качеството“ и един от основателите на отдела за професионални услуги тук в България. От постъпването си в Tek Experts досега работя по клиента ни Apttus, който се разрасна много бързо от септември 2016 г. Напуснах предишната си работа, от която бях много доволен, за да се присъединя към този нов отдел. Завършил съм икономика, а от нея знаем, че колкото по-голям риск поемаме, толкова по-голяма е възвръщаемостта.

Най-страхотното нещо при въвеждането ми в Tek Experts беше двуседмичното обучение, преди да започнем работа. Благодарение на него се уверих, че съм направил правилен избор и съм поел добър риск да постъпя тук. След това започнахме да се занимаваме с реални проекти, което беше страшничко, както можете да си представите. През първия месец обаче само наблюдавах работата на екипа на Apttus, за да науча как менажират клиентите и решават софтуерните проблеми, след което ни повериха обслужването на потребителите си.

В работата ми всеки ден има промени и предизвикателства. Едно от най-хубавите неща е, че клиентите се вслушват в нас по отношение на процесите и процедурите, които използват. Това означава, че всеки нов служител в екипа за професионални услуги на Tek Experts следва указания, в чието съставяне участвах.

Мога да кажа, че ние задаваме нови стандарти за качество на работа и отборен дух — нещо, което отличава съществено екипа за професионални услуги.

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