CritSit Team Manager

Are you looking to expand your career in IT service delivery? Do you want the opportunity to lead a team to deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a team leader who will help manage our support colleagues to solve technical and non-technical support requests. As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of Incident Managers. You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Manage team to deliver exceptional customer service to customers in a high stress technical failure/escalation
• Training and coaching team members to support their personal development
• Act as a primary escalation point for operational issues in the team
• Supports the team to ensure Tek Experts meets the goals and expectations of our customers
• Provides accurate and timely communication to all applicable parties on any customer support issue
• Attends regular operational and business review meetings
• Monitors specific KPIs to ensure proper delivery of the business
• Participates in reviewing processes and workflow to diagnose areas for improvement
• Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required
• Serves as contact point for customer’s delivery management
• Handle, monitor, coordinate and manage all escalated cases
• Proactively proposes improvement plans where gaps are noticed

Competences

• Demonstrable experience leading a support team of at least 20 team members
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Critical thinker and ability to make decisions
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 
My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

КАНДИДАТСТВАЙТЕ СЕГА

Какво Ви предлагаме

Кариера, не работа

Станете част от нещо велико

Непрекъснато лично и професионално обучение

Кариера за успех

Общи източници

Възможност да реализирате потенциала си

Освободете потенциала си

Международно семейство

Information Security Analyst

Do you have an interest in security and IT? If you want to work with a passionate and energetic team backed by a world-class group, now is your chance. The Information Security Analyst will be resp...

Read more
Team Manager

Are you looking to expand your career in IT service delivery? Do you want the opportunity to lead a team to deliver exceptional customer service? Tek Experts provides business and IT outsourcing se...

Read more
Data Governance Administrator

Are you passionate about data? Would you like the opportunity to work for an international organization? Tek Experts provides business and IT outsourcing services, and we take intense pride in help...

Read more
IT System Administrator

Are you a passionate IT professional? Are you looking for a global environment offering excellent career opportunites? Tek Experts provides business and IT outsourcing services, and we take intense...

Read more
Regional Lead of Operations IT support

In the context of Tek Expert’s rapid global expansion, the Regional Lead of IT operations in Europe will be tasked to source and scale local teams as well as all operations and will have overall ac...

Read more
Service Desk Administrator with Portuguese

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
CritSit Incident Manager with English and French

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into a...

Read more
Customer Support Specialist- Billing & Subscriptions

Do you love delivering great customer service? Have you worked in an environment where you support subscription sales or bill payment processes? Tek Experts provides business and IT outsourcing ser...

Read more
CritSit Incident Manager with English and Russian

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into a...

Read more
CritSit Incident Manager with English and Portuguese

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into a...

Read more
Service Desk Administrator with English and Spanish

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
CritSit Incident Manager with English and German

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into a...

Read more
CritSit Incident Manager with English and Spanish

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into a...

Read more
Quality Analyst

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth? Are you looking for a rapidly growing ...

Read more
Quality Manager

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth? Tek Experts has a superb opportunity t...

Read more
Quality Business Partner

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth? Tek Experts has a superb opportunity t...

Read more
Software Support Engineer Level 3

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Software Support Engineer Level 2

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Software Support Engineer Level 1

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts prov...

Read more
Software Support Engineer- Dynamics ERP

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Software Support Engineer- Dynamics CRM

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Cloud Application Support Engineer

Are you ready to work with technologies that are changing the future? Are you excited to grab the opportunity to do more in your job and to gain amazing skills and knowledge in enterprise software ...

Read more
Named Account Support Engineer (NASE)

Are you ready to work with technologies that are changing the future? Are you excited to grab the opportunity to do more in your job and to gain amazing skills and knowledge in enterprise software ...

Read more
Sotware Support Engineer - Azure

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on hig...

Read more
Product Business Analyst

Are you looking to expand your career in business analysis in a rapidly growing company? Do you want to be responsible for delivering extraordinary software products across HR and IT ticketing tec...

Read more
Dynamics AX (ERP) SME

Do you have a passion for training and mentoring? Do you have a strong Microsoft Dynamics ERP (AX or NAV) experience? Tek Experts provides business and IT outsourcing services, and we take intense ...

Read more
BI Solution Architect

The Business Intelligence Architect will be responsible for analyzing and articulating complex system requirements and the subsequent development of reporting, analytical, and dashboard solutions f...

Read more
HR Assistant

Are you looking for the best place to start your career in human resources? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to use y...

Read more
Head of Talent Acquisition Operations

Would you like to work in a fast paced IT company? Can you drive efficiency and effectiveness through leadership and partnership to influence hiring decisions? Do you want to be part of a team that...

Read more

Interested in joining Tek Experts? Take a look at our open positions in your region.

Не стойте безучастни! Регистрирайте се, за да получавате актуални новини и информация за работните места.
Не се безпокойте, знаем колко са досадни купищата имейли, затова изпращаме само полезна информация.

Прочетох и приемам Общите условия на уебсайта и Декларацията за поверителност.