Customer Service Assistant – Portuguese and English Speaking
Are you passionate about great customer service? Are you looking for an entry level role within IT? Do you speak German to a level where you could respond to customers support queries in a text based chat? If so Tek Experts have an exciting opportunity for customer service assistants who are supporting our technical engineers. Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several customer service assistants to help our customers with non technical IT related queries.
What we’re looking for
Dynamic, passionate, enthusiastic people who want to make a positive difference with the people they work with and customers we support. You should have the ability to thrive in a fast-paced environment where everyone is empowered and committed to deliver the best in industry customer experience. Bilingual with English and German are required as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
- Act as a single point of contact for our customers to report their technical challenges
- Help redirect the customer to the right expert by liaising with customers and our technical subject matter experts in Software Services.
- Providing excellent customer service via text based chat with the ultimate aim of resolving the issue.
- Fully document every problem, including all resolution steps.
- Good communication skills, written and verbal in English and Portuguese
- Active interest in IT
- Excellent customer service skills.
Why Tek Experts?
We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.