Meet Nikolay Apostolov,
Delivery Manager,
Bulgaria

“Knowledge sharing is a big thing at Tek Experts”

Tek Experts give young people a chance to establish themselves in the IT industry. They gave me my first software support engineer job after graduating from university. A friend of mine convinced me to apply for a job here, explaining that it’s a company which values young people. He wasn’t wrong. I haven’t looked back since I’ve joined.
 

I think Tek Experts place their faith in young people because they know that while they might not have much experience, they’ve got lots of motivation and ambition. You can go a long way when you’ve got a group of people who all have the enthusiasm and drive to succeed. It’s incredible seeing young people develop both personally and professionally right before your eyes.

 

Earn your opportunities

I started as a Level One Software Support Engineer. Within a year, I was promoted to Team Leader. Then, nine months after that I took up the role of Service Delivery Manager. Opportunities don’t come without hard work, but why should they?
 

If you’re prepared to learn new things in your own time, as well as at work, you can make great strides here. Sometimes you need to be a self-learner and build knowledge without any formal training. I try to learn something new every day, whether it’s from a training resource or a colleague sharing their knowledge with me.
 

Knowledge sharing

Knowledge sharing is a big thing here. It’s happening all the time. As a Service Delivery Manager, I am responsible for providing training to my team. The technical training I deliver is based on my knowledge and experience with the products, having got to know them inside out as a Software Support Engineer.
 

I also share knowledge with my peers by explaining to them how I’ve managed to meet my KPIs, so they can replicate my success with their own teams. It feels good knowing that I’m helping my friends be successful.

 

Proud moments

I’ve had lots of proud moments at Tek Experts. I recently started managing a second team, which potentially meant twice as much work. But I’ve found a way of cross-training both teams, with a view to them become one team eventually.
 

Basically, I’ve identified the similarities in functionality between the different products that they work with and designed training that suits all needs. Eventually, if anybody was to move out of the team, the impact will be relatively minor as there’s somebody else in the group who has the skills to fill the gap.
 

The thing that I’m most proud of, though, is managing senior engineers. They trust my technical knowledge and my management skills. Most importantly, they know they I want the best for them. I try to give them the same opportunities that I’ve had. Recently, one of the engineers got promoted up to an L3 Engineer – the highest technical position in Tek Experts – which made me very happy.
 

I’m looking forward to many more proud and happy moments in the future!
 

Want your own happy moment when it comes to your career?  Check out our current crop of jobs in Sofia>>

Rate this article to help us give you better content

     

Share:

This could be you, take a look at our available roles.

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Global Head of Learning and Development

Growing at a significant rate across the world by delivering exceptional service to our customers - Tek Experts is now looking for a Global Head of Learning and Development. Reporting to the Chief ...

Read more
Resource Allocation Manager

The Resource Allocation Manager is an external and internal facing role responsible for the forecasting and reporting of staffing impacts that lead to missed SLA. This position forecasts and report...

Read more
Workforce Analyst

Do you want to play a key role in improving the performance of our Bulgarian business and be a pivotal part of our global success? Do you want to be part of a company that is becoming a world leade...

Read more
Global Recruitment Co-ordinator

Do you have a passion for organizing? Do you want to use your skills to support recruitment teams in different geographies across the worldTek Experts provides business and IT outsourcing services,...

Read more
Operations Manager (ADM)

Do you love delivering IT support? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intens...

Read more
Customer Service Manager

Are you looking to expand your career in customer service? Do you want the opportunity to lead a team to deliver exceptional customer service? Have you got an interest in IT? Tek Experts provides b...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Team Manager- Technical and Non Technical Support

Are you looking to expand your career in IT leadership in a rapidly growing company?@ Do you want to be responsible for delivering extraordinary customer support across a range of different technol...

Read more
Azure Team Manager

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across a range of different technolo...

Read more
Azure Billing and Subscription Team Manager

Are you looking to expand your career in customer service? Do you want the opportunity to lead a team to deliver exceptional customer service? Have you got an interest in IT? Tek Experts provides b...

Read more
Customer Service Manager

Are you looking to expand your career in customer service? Do you want the opportunity to lead a team to deliver exceptional customer service? Have you got an interest in IT? Tek Experts provides b...

Read more
Customer Service Representative

Do you love delivering great customer service? Have you worked in an environment where you support subscription sales or bill payment processes? Tek Experts provides business and IT outsourcing ser...

Read more
Customer Service Representative with German

Are you passionate about great customer service? Are you looking for an entry level role within IT? Do you speak German to a level where you could respond to customers support queries via inbound c...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Quality Operations Manager

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes on a global scale? Tek Experts has a superb opportunity to do just this. This ro...

Read more
Quality Operations Manager

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes on a global scale? Tek Experts has a superb opportunity to do just this. This ro...

Read more
Quality Manager

Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth? Tek Experts has a superb opportunity t...

Read more
Quality Assurance Specialist

Do you have a passion for continuous improvement? Are you able to communicate to senior stakeholders as well as more junior colleagues? Are you ready for the next step in your career? Tek Experts p...

Read more
Azure Quality Assurance

Do you have a passion for continuous improvement? Are you able to communicate to senior stakeholders as well as more junior colleagues? Are you ready for the next step in your career? Tek Experts p...

Read more
Quality Analyst

Do you have a passion for continuous improvement? Are you able to communicate to senior stakeholders as well as more junior colleagues? Are you ready for the next step in your career? Tek Experts p...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Technical Support Specialist

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Technical Support Specialist with French

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Software Support Engineer- Intermediate (Level 2)

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more
Customer Support Advocate (customer service associate)

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into a...

Read more
Cyber and Information Security Engineer

The Information Security Analyst will be responsible for working with the Chief Information Security Officer in the design, implementation, management and monitoring of the Information Security Str...

Read more
Software Support Engineer

Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourci...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Senior IT Project Manager

Are you ready to join our Professional Services team? Are you able to motivate and manage technical colleagues, and communicate on project status in a language business stakeholders can understand?...

Read more
Global Head of Critical Situation Management

Do you have a background in IT support? Do you want to be responsible for delivering extraordinary customer service whilst travelling the world? Are you looking for a rapidly growing company to tak...

Read more
Team Manager - Technical and Non technical support

Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across a range of different technolo...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Azure Specialist

Do you have a passion for training and mentoring? Do you have strong Microsoft Azure experience? Tek Experts provides exciting and diverse business and IT outsourcing services and we take intense p...

Read more
Cloud Computing Subject Matter Expert

Do you have a passion for training and mentoring? Do you have Microsoft Azure knowledge? Tek Experts provides business and IT outsourcing services and we take intense pride in helping companies han...

Read more
CRM Subject Matter Experts

Do you have a passion for training and mentoring? Do you have strong Microsoft Dynamics experience in either NAV, AX or CRM? Tek Experts is growing and as a result are looking for passionate people...

Read more
Technical Architect .Net

Can you define overall structure of programs or systems? Would you like to build revolutionary technology that transforms the way businesses drive revenue? Are you passionate about innovation, qual...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Development Team Manager

Are you a Technical Manager who can engage our developers, architects, engineers and also speak to non-technical business leaders to explain projects and deadlines? Can you delegate and still be in...

Read more
C# Developer

Would you like to build revolutionary technologies that transform the way businesses drive revenue? Are you passionate about innovation, quality and delivering best-in-class solutions?@ If you want...

Read more
Java Developer

Would you like to build revolutionary technologies that transform the way businesses drive revenue? Are you passionate about innovation, quality and delivering best-in-class solutions?@ If you want...

Read more
Technical Architect

Can you define overall structure of programs or systems? Would you like to build revolutionary technology that transforms the way businesses drive revenue? Are you passionate about innovation, qual...

Read more
Technical Architect .Net

Can you define overall structure of programs or systems? Would you like to build revolutionary technology that transforms the way businesses drive revenue? Are you passionate about innovation, qual...

Read more
Solution Architect

Can you define overall structure of programs or systems? Would you like to build revolutionary technology that transforms the way businesses drive revenue? Are you passionate about innovation, qual...

Read more

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Sorry we don't currently have any roles in this category. Why not sign up to our job alerts email

Data Scientist

Are you passionate about data? Would you like the opportunity to work for an international organisation driving the Data Science area? If so Tek Experts are currently recruiting for a Data Scientis...

Read more
Load More

Interested in joining our fantastic team? Choose your location and see what we have available.

Don’t be a stranger! Sign up to get the latest news and jobs.
Don’t worry we know too many emails are annoying so we only send the good stuff.

I agree that I have read and understood the Website’s Terms of Use and Privacy Policy