The Evolution of the Technical Support Engineer Role
Once viewed primarily as troubleshooters who solely fix computer issues, today’s technical support engineers are complex problem solvers delivering next-generation solutions who also are emphatic brand champions. This new breed of talent plays increasingly sophisticated roles in enhancing the customer product experience and realizing value for leading enterprises. The soft and technical skills needed for […]
2,000+ technical experts available now in Nigeria
Are you struggling to find highly skilled technical professionals for your business? Tek Experts bridges the tech talent gap for enterprises to thrive in the digital age. As one of the largest tech employers in Nigeria, our pool of more than 2,000 experts in Lagos are ready and skilled in software development, data science, cybersecurity, […]
Tech Support Engineer, Belyse Uwambayinema, Discusses Career Growth at Tek Experts Rwanda
Belyse Uwambayinema, Tek Experts L2 Technical Support Engineer, shared this about her work at Tek Experts in Rwanda during a Technology & Services Industry Association webinar sponsored by Tek Experts on January 26, 2023, about Building the Tech Workforce of Tomorrow: Where, Why and How. The session included talent experts from around the world discussing […]
Colorado Springs: An Ideal Location for Outsourcing IT Services and Support Solutions
The onset of the Fourth Industrial Revolution has highlighted a significant gap between the digital skills that businesses and governments need and their availability in the global talent market. With so many companies struggling to adapt to fast-changing technical environments, this talent gap is particularly evident in the world of technical support. This has led […]
3 Reasons to Consider Outsourcing Your IT Services and Support to Rwanda
As global markets have matured, many of the traditional IT outsourcing destinations of the past have become far more expensive and competitive. This has led companies around the world to favor outsourcing to regions that can better balance cost with the high-quality skills they need to serve their customers. Rwanda has established itself as a […]
How Next-Gen Enterprise Technical Services and Support Are Driving Topline Revenue
Enterprise technical services and support is the unsung foundation of today’s massive shift towards greater digitalization. While far more focus is paid to the digital products themselves, the reality is that combining them with modern support and services dramatically enhances their capabilities. Everything from better user adoption, faster time-to-value, and greater customer loyalty can be […]
Strategic Role of Technical Support in Driving SaaS Adoption
We are sharing this blog from Everest Group, a global research firm, with guest bloggers Divya Baweja, Rananjay Kumar, and David Rickard. To meet the complexities of the software as a service (SaaS) world, leading providers are revamping their outdated support models to help enterprises achieve success in Industry 4.0. Technical support teams now have expanded […]
Rising Prominence of Africa in Technical Support and Other Value-added Services
May 31, 2022 We are pleased to share these insights from Everest Group guest bloggers Rananjay Kumar, Practice Director, and David Rickard, Vice President. Both serve as experts in current locations that are being leveraged by global enterprises and service providers for global service delivery. While not a newcomer to service delivery, Africa has recently been experiencing […]
Tek Experts Helped Major Software Provider Drive $60M in Incremental Revenue
Software provider maximized lifetime value by deepening relationships through customer success. The Challenge A leading software company was missing key revenue growth opportunities with existing clients because they were unable to expand its internal customer success teams and thereby foster stronger customer relationships. To address this challenge, they sought technical specialists with comprehensive product knowledge […]
