[Infographic] Call Center vs. Technical Support: What’s The Difference 

In a world where customer support is constantly evolving, understanding the differences between the traditional ‘call center’ and specialized ‘technical support’ is vital. While these terms were once used interchangeably, the digital era has brought some clear distinctions between the two. Let’s explore the dynamic realm of customer support to uncover why some businesses are […]

[eBook] 6 Reasons You Need a Partner for Enterprise Technical Support

6 Reasons You Need a Partner for Enterprise Technical Support

Exceptional enterprise technical support can help you retain and delight your customers while driving brand loyalty and ongoing revenue growth. Want to capitalize on this opportunity?  Here are six reasons why you need to bring in the right technical services and support partner, including: Complete the form to learn more.

[eBook] 6 Reasons You Need a Partner for Enterprise Technical Support

Exceptional enterprise technical support can help you retain and delight your customers while driving brand loyalty and ongoing revenue growth. Want to capitalize on this opportunity?  Here are six reasons why you need to bring in the right technical services and support partner, including: Better optimization More access to qualified talent Increased flexibility Complete the […]

Everest Group technical support paper thank you

Thank you for your interest in our report You will be automatically redirected to your content. If you are not redirected within 5-10 seconds, click on the link below Download Now It is time to reimagine what technical support means for you. Learn More

Everest Group Explores Enterprise Technical Support: Emerging Trends and Provider Landscape

Everest Group Explores Enterprise Technical Support

Everest Group explores the outsourced B2B vs B2C technical support provider landscape, highlights evolving demand- and supply-side trends, and examines the overall competitive landscape by outlining the following: Defining characteristics and complexities of enterprise technical support Role of third-party providers in bridging the capability gap and delivering enterprise technical support Current macroeconomic trends influencing enterprise […]

6 Reasons You Need a Partner for Enterprise Technical Support

Reasons You Need a Partner for Enterprise Technical Support

It’s no secret that new customer acquisitions can be tough and expensive. This means businesses need to keep retention levels high to survive and thrive in today’s dynamic world. Exceptional enterprise technical support can help you retain and delight your customers while driving brand loyalty and ongoing revenue growth. Want to capitalize on this opportunity? […]

The Evolution of the Technical Support Engineer Role

The Evolution of the Technical Support Engineer Role

Once viewed primarily as troubleshooters who solely fix computer issues, today’s technical support engineers are complex problem solvers delivering next-generation solutions who also are emphatic brand champions. This new breed of talent plays increasingly sophisticated roles in enhancing the customer product experience and realizing value for leading enterprises. The soft and technical skills needed for […]

Strategic Role of Technical Support in Driving SaaS Adoption

The Role of Technical Support in Driving SaaS Adoption

We are sharing this blog from Everest Group, a global research firm, with guest bloggers Divya Baweja, Rananjay Kumar, and David Rickard. To meet the complexities of the software as a service (SaaS) world, leading providers are revamping their outdated support models to help enterprises achieve success in Industry 4.0. Technical support teams now have expanded […]

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