Debunking 3 Customer Experience Myths that Stop Businesses from Maximizing Potential

A hand holding an icon of three people, representing the management of customer relationships

When it comes to customer experience, consumer expectations are at an all-time high. Standard business hours are a thing of the past. Consumers want immediate responses. The concept of customer experience covers every brand/consumer interaction: from customer-facing employees, to the people and processes behind the scenes, and it is as vital to the bottom line […]

How Digital Talent Development Enhances Customer Experience

Ebook on 4 ways digital talent development enhances customer and employee experience

Businesses around the world are feeling the effects of the global digital skills gap. From poor retention to underperforming service delivery, lacking key digital skills creates challenges that reverberate throughout organizations. In this whitepaper, we present a wealth of data showing the importance of providing your employees with the right skills and a clear career […]

[Whitepaper] 4 Ways Digital Talent Development Enhances Customer Experience

Businesses around the world are feeling the effects of the global digital skills gap. From poor retention to underperforming service delivery, lacking key digital skills creates challenges that reverberate throughout organizations. Discover the 4 ways digital skilling and talent development improve both the employee and customer experience along with the future trends of digital talent […]

[eBook] The Value of People: Driving Revenue with Customer Success at Scale 

Looking for a better way to drive revenue and scale your Customer Success activities?   The capabilities of technology to handle high volumes of repetitive tasks can empower human teams to focus on higher-value initiatives and build deeper customer relationships. However, an overreliance on technology can leave some customers feeling neglected.   Developing a collaborative partnership with […]

Redefining Customer Service: AI Chatbots vs. Human Agents 

A massive transformation is underway, driven by the ongoing debate between the capabilities of AI-powered chatbots and the irreplaceable qualities of human agents. Businesses today are faced with a critical decision: Which is better for serving their customers – the efficiency and scalability of AI chatbots or the empathy and personal touch of human agents? […]

Elevating Customer Satisfaction: The Synergy of Technical and Soft Skills 

In a world where AI technologies are making impressive strides across industries, it’s essential to recognize that human interaction still holds a unique position in customer experience. While AI can efficiently handle routine customer interactions, it often needs to catch up when the situation requires emotional intelligence and nuanced understanding.  Imagine a scenario where a […]

How to Develop and Optimize Customer Segmentation for Customer Success

Customer segmentation is the process of categorizing customers based on objective and subjective criteria. It helps develop the most efficient engagement models for different types of customers based on who they are and what they do.  Success Coaching recently hosted a roundtable about customer segmentation that featured Tek Experts’ Head of Global Customer Success, David […]

[Webinar] Driving Revenue: Human vs AI Customer Success Models

In today’s hyper-competitive business landscape, driving revenue and fostering long-term customer loyalty are fundamental for sustainable growth. Traditional approaches to customer success for low-touch accounts often rely heavily on automated systems, self-service portals, and chatbots, delivering a poor experience by neglecting the essential human element that builds strong customer relationships that produce better financial results. […]

How to Scale Customer Success and Drive Revenue with a Human Touch

Customer success leaders are turning to automation and AI as they try to cut costs in response to this uncertain economy. Unfortunately, by reducing human-to-human collaboration, businesses could be missing out on key opportunities for revenue growth. So, what’s a cost-effective solution for increasing revenue through customer success, despite a lack of resources and an […]

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