Everything you need to know about Offshore Outsourcing
When most people think of outsourcing services, they tend to focus on offshore outsourcing. This is likely due to the common benefits associated with this type of outsourcing, such as lower labor costs and access to new markets. However, if your organization is contemplating outsourcing its services, it’s important that you understand the outsourcing models […]
Africa’s Tech Transformation: The Rise of Specialized ITO
Africa is increasingly becoming a specialized Information Technology Outsourcing (ITO) services hub in today’s interconnected world. The African continent has now evolved, offering specialized technical capabilities to global clients, making it a top choice for international companies looking to outsource their services. This blog post will explore the key industries driving specialized ITO in Africa, […]
Rising Prominence of Africa in Technical Support and Other Value-added Services
May 31, 2022 We are pleased to share these insights from Everest Group guest bloggers Rananjay Kumar, Practice Director, and David Rickard, Vice President. Both serve as experts in current locations that are being leveraged by global enterprises and service providers for global service delivery. While not a newcomer to service delivery, Africa has recently been experiencing […]
Back End Developer – T443
Results-oriented and agile software engineer with experience in the Fintech industry, adept at designing and delivering secure applications. Excels in optimizing payment processing, enhancing user experiences, and driving technological advancements in web applications. Skills: ASP.NET Core, C# .NET, TypeScript, React, Angular, Testing (MSTest, xUnit), API development (Postman, Swagger), Entity Framework Core, Databases (SQL (SQL Server, […]
Building a Winning Talent Strategy To Beat Tech Talent Shortage
Technology & Services Industry Association hosted a webinar sponsored by Tek Experts on January 26, 2023, about Building the Tech Workforce of Tomorrow: Where, Why and How. The session included talent experts from around the world discussing the talent challenges tech companies are facing today, as we’ve seen with the tech talent shortage, recent layoffs […]
The Great Resignation: Perspective from the Tech Industry
The term “great resignation” has been thrown around a lot recently, not to mention the accompanying phenomenon of “quiet quitting.” But all of that noise can make it extremely difficult to understand the real forces behind these buzzy phrases. Fortunately, as tech support leaders with a long history in technical talent solutions, we have a few of our […]
The Evolution of the Technical Support Engineer Role
Once viewed primarily as troubleshooters who solely fix computer issues, today’s technical support engineers are complex problem solvers delivering next-generation solutions who also are emphatic brand champions. This new breed of talent plays increasingly sophisticated roles in enhancing the customer product experience and realizing value for leading enterprises. The soft and technical skills needed for […]
Why Africa’s Business Continuity Capabilities Will Win Over Global IT Outsourcing Buyers
In a world where technology disruptions are becoming the new normal, the African ITO sector has continued to grow. Local ITO firms have developed robust plans to keep operations running smoothly, even when faced with the most challenging circumstances. As a result, the African continent keeps winning over global ITO buyers and providers, largely due […]
Cultivating the Next Generation of Tech Talent
The Fourth Industrial Revolution will require organizations to be able to scale talent quickly in order to adapt to evolving technology and consumer needs. In fact, more than 50% of executives say that developing the skills of existing employees is the key to retaining top talent and improving organizations’ capabilities, according to a recent report by McKinsey. Tek Experts […]
