Tek Experts Helped Major Software Provider Drive $60M in Incremental Revenue
Software provider maximized lifetime value by deepening relationships through customer success. The Challenge A leading software company was missing key revenue growth opportunities with existing clients because they were unable to expand its internal customer success teams and thereby foster stronger customer relationships. To address this challenge, they sought technical specialists with comprehensive product knowledge […]
Colorado Springs: An Ideal Location for Outsourcing IT Services and Support Solutions
The onset of the Fourth Industrial Revolution has highlighted a significant gap between the digital skills that businesses and governments need and their availability in the global talent market. With so many companies struggling to adapt to fast-changing technical environments, this talent gap is particularly evident in the world of technical support. This has led […]
The Evolution of the Technical Support Engineer Role
Once viewed primarily as troubleshooters who solely fix computer issues, today’s technical support engineers are complex problem solvers delivering next-generation solutions who also are emphatic brand champions. This new breed of talent plays increasingly sophisticated roles in enhancing the customer product experience and realizing value for leading enterprises. The soft and technical skills needed for […]
How Next-Gen Enterprise Technical Services and Support Are Driving Topline Revenue
Enterprise technical services and support is the unsung foundation of today’s massive shift towards greater digitalization. While far more focus is paid to the digital products themselves, the reality is that combining them with modern support and services dramatically enhances their capabilities. Everything from better user adoption, faster time-to-value, and greater customer loyalty can be […]
Strategic Role of Technical Support in Driving SaaS Adoption
We are sharing this blog from Everest Group, a global research firm, with guest bloggers Divya Baweja, Rananjay Kumar, and David Rickard. To meet the complexities of the software as a service (SaaS) world, leading providers are revamping their outdated support models to help enterprises achieve success in Industry 4.0. Technical support teams now have expanded […]
[Webinar] The Great Application: The Future of Tech is People
TSIA World: Envision Speaking Session, October 2022 Watch the webinar now. Are you facing the challenges of finding, hiring, training, and retaining technical talent? If so, you’re not alone. 87% of companies are not prepared to address digital skills gaps, according to McKinsey. With the great resignation, quiet quitting, and the next career departure trend […]
Tek Experts Continues its Partnership with Microsoft to Employ More Women in Tech
March 21, 2022 Tek Experts Continues its Partnership with Microsoft to Employ More Women in Tech At Tek Experts, we’re focused on ensuring equal representation and opportunities are available for everyone. Statistics show there are still fewer women with careers in Science, Technology, Engineering, and Mathematics (STEM), and Tek Experts is committed to help bridge […]
Professional Services Vietnam
Professional Services Vietnam Go to Vietnamese WHO WE ARE Tek Experts Professional Services Tek Experts PSV provides IT professional services to cover all stages of your company’s IT product experience lifecycle including Consulting, Surveying, Assessment, Solution Design to Implementation, Integration, and Support & Training. We believe that with a team of highly qualified technical experts […]
Debunking 3 Customer Experience Myths that Stop Businesses from Maximizing Potential
When it comes to customer experience, consumer expectations are at an all-time high. Standard business hours are a thing of the past. Consumers want immediate responses. The concept of customer experience covers every brand/consumer interaction: from customer-facing employees, to the people and processes behind the scenes, and it is as vital to the bottom line […]
